Ops Support Specialist 5 Jobs

Ops Support Specialist 5

The Ops Support Specialist 5 is a Mid entry-level position responsible for provi...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-4 years of relevant experience
Proficient in Microsoft Office
Comprehensive knowledge of Dispute process
Ability to work unsupervised and apply problem solve capabilities
Ability to work occasional weekends to support Pega releases and COB testing
Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
Demonstrated analytical skills and mathematical knowledge
Consistently demonstrates clear and concise written and verbal communication skills
Bachelor's degree required

Job Responsibility

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
Support expansive and diverse array of products and services
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Ops Support Specialist 5

The Ops Support Specialist 5 is an entry-level position responsible for providin...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-4 years of relevant experience
Proficient in Microsoft Office
Comprehensive knowledge of Dispute process
Ability to work unsupervised and apply problem solve capabilities
Ability to work occasional weekends to support Pega releases and COB testing
Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
Demonstrated analytical skills and mathematical knowledge
Consistently demonstrates clear and concise written and verbal communication skills

Job Responsibility

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
Support expansive and diverse array of products and services
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Equal opportunity employer
Best-in-class benefits
Work-life balance

Fulltime

Claims Experience Specialist

The Claims Experience team is responsible for providing premium support for our ...

Location

Japan

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

5+ years in a fintech or customer experience role
Minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims
Critical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows
Strong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone
Active listening skills to understand user needs and provide personalized recommendations and assistance
Ability to explain complex and sensitive issues to customers with confidence and clarity
Analytical skills with the ability to organize and work independently with rapidly changing priorities
Negotiation skills to ensure customer issues are resolved in a timely and efficient manner
Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience
Calm and Empathetic with ability to adapt to any situation by personalizing responses and educating our community whilst remaining level headed in challenging situations

Job Responsibility

Evaluate, investigate and resolve claims submitted across our Aircover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes
Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community
Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows
Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process, tailoring the experience offered whilst ensuring each user’s needs and preferences are met with the highest level of care and attention
Provide continuous education and guidance for users about our Aircover products, terms and policies to enable the seamless resolution of their requests
Work closely with stakeholders and third party claims administrators to align on case strategies and ensure a timely resolution is reached for our users
Communicate regularly with Supervisors and Manager to provide feedback on the status of claims
Maintain high levels of confidentiality whilst conducting investigations
Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required to further improve the experience for our customers
Act as subject matter expert for change initiatives and/or cross functional projects taking place across the Aircover Scaled Ops and Optimization org, including assisting internal stakeholders to test, refine, ideate, and deploy new internal products and processes

Fulltime

Claims Experience Specialist

The Claims Experience team is responsible for providing premium support for our ...

Location

Canada

Salary:

63000.00 CAD / Year

Airbnb

Expiration Date

Until further notice

Requirements

5+ years in a fintech or customer experience role
Minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims
Proficiency in both English and in French (must be able to handle technical claims discussions in French)
Critical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows
Strong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone
Active listening skills to understand user needs and provide personalized recommendations and assistance
Ability to explain complex and sensitive issues to customers with confidence and clarity
Analytical skills with the ability to organize and work independently with rapidly changing priorities
Negotiation skills to ensure customer issues are resolved in a timely and efficient manner
Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience

Job Responsibility

Evaluate, investigate and resolve claims submitted across our AirCover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes
Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community
Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows
Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process, tailoring the experience offered whilst ensuring each user’s needs and preferences are met with the highest level of care and attention
Provide continuous education and guidance for users about our Aircover products, terms and policies to enable the seamless resolution of their requests
Work closely with stakeholders and third party claims administrators to align on case strategies and ensure a timely resolution is reached for our users
Communicate regularly with Supervisors and Manager to provide feedback on the status of claims
Maintain high levels of confidentiality whilst conducting investigations
Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required to further improve the experience for our customers
Act as subject matter expert for change initiatives and/or cross functional projects taking place across the Aircover Scaled Ops and Optimization org, including assisting internal stakeholders to test, refine, ideate, and deploy new internal products and processes

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Accounting Manager

Appcues is on a mission to become the market leader in customer experience for t...

Location

United States

Salary:

105000.00 - 120000.00 USD / Year

Appcues

Expiration Date

Until further notice

Requirements

5+ years of accounting experience, ideally in a SaaS or tech environment
Proficient in NetSuite (required) and confident managing core accounting systems
Experience with multi-state sales tax
Understand GAAP and revenue recognition (ASC 606) and have applied it in past roles
Detail-oriented, self-sufficient, and comfortable running with projects from start to finish
Care about scalable systems and are always looking to improve processes
Enjoy cross-functional collaboration and have experience working with external vendors or auditors

Job Responsibility

Lead all accounting month-end close activities, ensuring timely, accurate, and GAAP-compliant financial reporting
Oversee accounts payable operations, including administration and optimization of the accounts payable system
Provide oversight and partnership across customer billing and accounts receivable in close collaboration with the Billing Operations Specialist
Manage state registrations and related compliance requirements
Manage sales and use tax compliance and filings
Own annual 1099 filings
Partner with an external CPA firm to support tax filings and related requests
Manage company payroll in partnership with People Ops
Lead preparation and coordination for the year-end financial audit, in partnership with the VP of Finance & Operations

What we offer

100% remote
Solid health, dental, and vision plans
Access to 401k (with a match)
Generous parental leave
One-time $1000 home office stipend
Additional $500 annual budget for extra work-related technology
Reimbursement of monthly co-working fees
Equity in the company
Transparency and collaboration with meetings of all shapes and sizes
Flexible Time Off policy

Fulltime

Senior Consultant Specialist

Some careers have more impact than others. If you’re looking for a career where ...

Location

China , Guangzhou

Salary:

Not provided

HSBC

Expiration Date

December 31, 2025

Requirements

Bachelor degree in Information Technology, Engineering or related fields
More than 5 years’ technical skills and experience in software development using Java, Spring boot, MAVEN, Postman, IntelliJ, JAVA WEB system with UI technical skill React JS
Experience in API development, has knowledge in HSBC API development standards
Experience in cloud technology is a plus
Experience in managing significant risks and problem resolution
Excellent communication and interpersonal skills
experience of working with diverse teams
Proficiency in verbal and written English, especially proficient in email communication and reporting
Strong customer focus and commitment to delivery
Excellent problem solving and User support skills

Job Responsibility

Work closely with local business and IT teams on various projects and support items, coordinate among local business/IT and regional delivery teams
Provide support across the end-to-end delivery and run lifecycle, utilizing their skills and expertise to carry out software development, testing and operational support activities with the ability to move between these according to demand
End to end accountability for a product or service, identifying and developing the most appropriate Technology solutions to meet customer needs as part of the Customer Journey
Establish a digital environment and automate processes to minimize variation and ensure predictable high quality code and data
Create technical test plans and records, including unit and integration tests, within automated test environments to ensure code quality
Provide support to DevOps teams working at all stages of a product or service release/change with a strong customer focus and end to end journeys, ensuring they have an excellent domain knowledge
Provide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team
Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc.) are identified and addressed at all stages of a product or service release / change
Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered
Responsible for automating the continuous integration / continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement

What we offer

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Fulltime

!

New

Strata Team Leader

Are you a natural Team Leader with a passion for people? We are seeking a skille...

Location

Australia , Darwin

Salary:

85000.00 - 105000.00 AUD / Year

Randstad

Expiration Date

December 27, 2025

Requirements

Minimum of two years' management or supervisory experience, ideally within professional services (e.g., real estate, financial services, legal, insurance)
Demonstrated leadership competencies including planning and organizing, coaching and developing employees, building trust, and delegation
Diploma or degree in management or a related field (preferred)
Strata knowledge (desirable, or the ability to quickly acquire it)

Job Responsibility

Leading and motivating a small team, providing daily operational support
Collaborating with the Branch Manager on goal setting and monitoring
Supporting team development through celebrating successes, learning from mistakes, ensuring compliance, overseeing quality control, and providing coaching and training
Managing staff by fostering an open culture, handling leave requests, and conducting monthly 1:1 conversations
Addressing performance issues and partnering with People Experience for hiring, onboarding, and training
Managing an individual portfolio of buildings, adjusted for Team Leader duties, including providing backup meeting support and coordinating holiday leave

What we offer

Professional Growth & Development

New

Risk Engineer

Key Roles & Responsibilities: Risk Engineering, Planning & Scheduling, Leadershi...

Location

India , Sec 16 Noida

Salary:

Not provided

Randstad

Expiration Date

January 25, 2026

Requirements

Lead the development and maintenance of comprehensive project risk registers
Conduct and facilitate risk identification, assessment, and mitigation workshops
Perform advanced quantitative risk analysis (e.g., Monte Carlo simulations)
Integrate risk data into project controls and influence decision-making
Track and report on risk trends, mitigation effectiveness, and residual risks
Develop, review, and optimize detailed project schedules using Primavera P6/MS Project
Ensure schedules are aligned with scope, cost, and resource plans
Conduct schedule risk analysis and identify critical paths and float
Monitor progress, analyze variances, and forecast project timelines
Support earned value management (EVM) and performance reporting

Job Responsibility

Risk Engineering
Planning & Scheduling
Leadership & Coordination

Fulltime

Ops Support Specialist 5

Citi

Location:
Mexico , Santa Fe

Category:
-

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
November 12, 2025

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Job Posted:
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