Ops Support Associate, Citi

Citi

Location:
Mexico, Ciudad De Mexico

Category:
-

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Ops Support Associate 2 is an entry-level position responsible for providing operations support services in coordination with the Operations - Core Team. This role involves day-to-day operations support such as record/documentation maintenance, account maintenance, and acting as a liaison between operations staff, relationship managers, project managers, custodians, and clients. Key responsibilities include managing reports, maintaining compliance, monitoring control entities, and supporting client satisfaction.

Job Responsibility:

Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates
Administer and maintain applications for the generation of Dashboards indicators in the effectiveness of processes
Monitor requirements related to compliance with Corporate Policies
Monitor and implement corrective actions derived from MCA reviews and other control entities
Conduct administration activities for collections, including maintaining applications, providing support to collections administration systems and implementing global and local projects in the collection process
Fulfill the clients’ necessities while providing an exceptional client experience
Appropriately assess risk when business decisions are made by driving compliance with applicable laws, rules and regulations, adhering to Policy, demonstrating sound ethical judgment, and reporting control issues with transparency

Requirements:

2-5 years of relevant experience
Proficient in Microsoft Office
Consistently demonstrates clear and concise written and verbal communication skills
Ability to work in fast-paced and changing environment
Ability to analyze data and solve problems
Proven organizational and time management skills

What we offer:

Equal employment opportunity
Accessibility accommodations for applicants with disabilities
Best-in-class global benefits

Additional Information:

Job Posted:
July 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Ops Support Associate