Ops Support Associate, Citi

Ops Support Associate

Citi

Location:
Mexico, Ciudad De Mexico

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Ops Support Associate is an entry-level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.

Job Responsibility:

identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates
administer and maintain applications for the generation of Dashboards indicators in the effectiveness of processes
monitor requirements related to compliance with Corporate Policies
monitor and implement corrective actions derived from MCA reviews and other control entities
conduct administration activities for collections, including maintaining applications, providing support to collections administration systems and implementing global and local projects in the collection process

Requirements:

2-5 years of relevant experience
proficient in Microsoft Office
consistently demonstrates clear and concise written and verbal communication skills
ability to work in fast pace and changing environment
ability to analyze data and solve problems
proven organizational and time management skills

Additional Information:

Job Posted:
November 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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