Ops Support Assistant

• Assist unit manager by providing guidance to all levels of staff regarding processes and operating procedures
• Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department
• Evaluate equipment and staff resource allocation and help identify potential issues that may impact department workflow
• Interact with internal departments and external clients to resolve issues and concerns
• Monitor 'In process' work to meet business and quality standards
• Assist in making decisions within established procedures
• Support and expansive array of products and services and serve as the team subject matter expert
• Appropriately assess risk when business decisions are made
• Responsible for daily/weekly/monthly reconciliation for emails, projects and daily work
• Respond to customer inquiries in a timely and professional manner
• Proof letters for clients
• Type letters for clients
• Provide feedback to clients and peers
• Mail prepping
• Attend Zoom Calls
• Coordinate with the Print center and Mail services to ensure completion of project letters

• 1-3 years of relevant experience
• Experience with Learning Management Systems, Human Resource Systems and Learning and Development knowledge preferred
• Proficient in Microsoft Office with an emphasis on MS Excel and Word
• Ability to adapt to new technology quickly and seamlessly
• Consistently demonstrates clear and concise written and verbal communication skills
• Proficient in reading and understanding English Grammar
• Experience in Typing
• Service oriented with a distinct team-work attitude and ability to tend to detail at work
• Self-motivated and detail oriented
• High School diploma or equivalent

Experience with Learning Management Systems, Human Resource Systems and Learning and Development knowledge

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages including vacation, sick leave, and paid holidays
• Discretionary and formulaic incentive and retention awards