Ops Support Analyst, Citi

Citi

Location:
Philippines, City of Taguig

Category:
-

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Responsibility:

Support sites in the set-up of new vendor employees in Fieldglass
EERS Reviews - Perform reviews for all offshore staff every 6 months. Review of all entitlements for compliance accuracy
Maintain Entitlement document by function
Complete CMP and Market Place orders as needed
Remove access for termed employees
Approve One Approval requests - Requires a review of requested items to ensure accuracy for the assigned LOB and entitlements
Manage ERU, Comp O1, Adjustment Tickets and Key Risk feedback. This requires sending the issue to the appropriate site, providing all updates and track that they are completed timely
Partner with C2S team for review of and closure of all compliance issues
Follow up with each site on completion of all Citi required training
Follow up with sites on Pending queue completion
Manage weekly staffing models – send to Connie Wilson
Send out daily complaints capture MIS
Download and distribute monthly site scorecards
Tester coordination for COB and turnover testing Send huddle notes to each site for review

Requirements:

Experience in US retail bank
Proficient in Microsoft Office
General knowledge of client reporting across the industry and our competitors
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Bachelor’s degree/University degree or equivalent experience

What we offer:

Equal opportunity employer
Accessibility support for persons with disabilities

Additional Information:

Job Posted:
May 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Ops Support Analyst