Ops Support Analyst 2 Job at Citi (Heredia)

Fraud Ops Analyst 2 for Commercial Cards

Whether you’re at the start of your career or looking to discover your next adve...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2+ years relevant fraud or analytics experience
Strong analytical, investigative, and documentation skills
Knowledge of industry fraud standards and advanced fraud systems
Strong written and verbal communication skills
Bachelor's degree/University degree or equivalent experience
Willing to support NAM Operations and must be able to work in a 24/7 shift environment, including weekends and public holidays

Job Responsibility

Contribute to Root Cause Analysis for high-value losses and actively support the development and implementation of improvement plans
Prepare and send Fraud Declaration Forms or track Online Dispute Forms, and facilitate efficient handoff to the Disputes team
Review Daily Production Analysis, Association Alerts, RiskFort alerts, and Common Point of Purchase/Compromise findings
Collaborate effectively with the Fraud Investigation team on disputed transactions that require deeper analysis and expert intervention
Ensure accurate and complete system notes, consistent application of block actions, and full compliance with Standard Operating Procedures
Promptly escalate high-risk cases, Account Takeover indicators, and abnormal fraud trends to senior management
Ensure strict compliance with all guidelines related to associations and all relevant regulatory requirements

What we offer

access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses

Fulltime

Ops Sup Analyst 2

The Ops Sup Analyst 2 is an intermediate level position responsible for providin...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2+ years relevant experience
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Demonstrated problem-solving and decision-making skills
Intermediate expertise in PowerPoint, Word and other Microsoft applications
Intermediate Excel skills: can confidently create, manipulate, pivot, trend data in Excel
Strong verbal and written communication skills
Utilizes effective networking and relationship building skills
Displays highly self-motivated, analytical, detail oriented, organized and methodical thinking skills
Experience in creating and implementing processes
Demonstrated organizational, time and project management skills

Job Responsibility

Acts as a Subject Matter Expert and is the first level contact to guide and support Specialists
Partners with Supervisor/ Manager to complete quality monitoring on a monthly basis, offering feedback and coaching
Act as primary back-up for the Team Manager when necessary
Create and improve tools to increase specialist’s subject knowledge and reduce errors
Develop actionable plans to reduce issues and improve escalation channels
Identifies trends and anomalies, and presents options for improvement or updates to content through knowledge articles
Analyzes data to identify improvement opportunities across the teams driving effectiveness and efficiency improvements
Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
Conduct needs assessment and update content or develop content related solutions according to business requirements
Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps

Fulltime

Global Ops COE - Gm Fleet Crm/Rlm Support Senior Analyst

Sponsorship:  GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE....

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

2+ Years Salesforce Experience
3+ Years Product Management Experience
Unique combination of being business-minded and highly analytical
Experience working with technical & functional resources and following an Agile based delivery methodology
Ability to think critically, solve problems, make decisions and build trust across the organization
Ability to guide team on multiple tasks and deliver results with aggressive timelines
Excellent interpersonal skills, as well as excellent communication skills, verbal and written
Demonstrate self-motivation and the ability to grasp concepts quickly

Job Responsibility

Drive the successful implementation and adoption of Salesforce platform software
Develop and maintain a GM Envolve operational support structure
Handle SFDC business administrative tasks
Coordinate consistent processes between other business teams using Salesforce
Maintain production data integrity through data audits
Create, manage, and maintain necessary Salesforce reports and dashboards
Coordinate the delivery of insights to appropriate teams using new, existing or curated data
Assist in planning and facilitating new employee onboarding activities and departing employee off-boarding activities
Create, consolidate, manage GM Envolve Salesforce training, associated training resources and standard operating (desk) procedures
Collaborate with training department at GM Envolve (including other business units like OnStar and GM Energy) to develop and drive adoption plans for new capabilities, releases, and processes

Fulltime

Strategy & Ops Analyst

The Role Global Design is looking for a Strategy & Operations Analyst to suppor...

Location

United States , Warren

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business, Engineering, Design, Management, Operations, Analytics, or related field
or equivalent relevant experience
2 + years of experience in roles such as business operations, project management, analytics, consulting, or program coordination
Demonstrated ability to: Structure problems and break them into clear, actionable workplans
Work with data (Excel and SharePoint) to build reports and simple models
Communicate clearly in writing and in presentations with a range of stakeholders

Job Responsibility

Supporting staff and operating rhythms
Tracking our highest‑priority initiatives and workstreams
Creating clear, compelling analysis and presentations for leadership
Helping to map and improve key processes and workflows
Managing key org data, metrics, and engagement moments
Translate leadership strategic priorities into clear plans and objectives for the supported function
Maintain an integrated view of work and priorities (timelines, owners, dependencies, risks) to inform planning and capacity discussions
Support the team's operating rhythm (staff meetings, reviews, scorecards, action logs) and contribute to lightweight governance materials
Help map and review core workflows to identify pain points and help design process changes that simplify, standardize, or automate work
Help define and maintain metrics, dashboards, and reports, and conduct ad-hoc analysis to inform trade-offs and prioritization

Fulltime

Procurement Ops Analyst II

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

United States , Aguadilla

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

First level university degree or equivalent experience
Typically 2-4 years of experience in procurement or supply chain function
Mastery in English and local language
Developed understanding of procurement processes
Demonstrated analytical and technical aptitude
Good business application skills
Developed communication skills
Basic understanding of corporate compliance
Basic project management skills

Job Responsibility

Provides procurement support, focusing on multiple simple- to-complex, commodities, as well as specific technologies, to develop expertise
Collaborates with internal and external partners (e.g., finance, legal) to meet business objectives and ensure control and compliance requirements across businesses
Performs tasks as assigned and applies experience to align individual work with overall strategy using discretion and judgment
Collaborates with teams to maintain and enhance the current operations and processes
Executes process improvements
Participates in Supplier Selection activities
May lead activities for less complex domains
Assesses the supply base of category
Negotiations contracts with low-risk suppliers
engages with low-complexity suppliers

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

HR Ops Analyst

Join PepsiCo and Dare for Better! We are the perfect place for curious people, t...

Location

Mexico , San Nicolas de los Garza

Salary:

Not provided

Pepsico

Expiration Date

Until further notice

Requirements

Bachelor’s degree in IT/Engineering, Process/Production Engineering, or Business/Management
minimum 2 years in project coordination or management (Project Management certification desirable)
Fluent in English and Spanish (written and verbal)
Portuguese is a plus
Advanced Data & Presentation Skills – Strong proficiency in Excel and PowerPoint (including AI features) for analysis and reporting
Process & Change Expertise – Experience in process mapping, business analysis, and supporting change management with stakeholder engagement
Technology & Negotiation Knowledge – Familiarity with technology implementation and process optimization, plus skills in negotiation, conflict resolution, and audit practices

Job Responsibility

Drive People Services Transformation strategies across LATAM by optimizing and centralizing services within the MCC, ensuring compliance with legal requirements, company policies, and end-to-end operational processes
Coordinate projects, sessions, and governance standards to ensure alignment and deliverables
Track strategic plans and communicate project status effectively across all levels
Support stakeholder engagement, communications, impact assessments, and training for change initiatives
Document current processes, define future state, and identify improvement opportunities
Assist in implementing technology enhancements aligned with project plans

What we offer

Opportunities to learn and develop every day through a wide range of programs
Internal digital platforms that promote self-learning
Development programs according to Leadership skills
Specialized training according to the role
Learning experiences with internal and external providers
Recognition programs for seniority, behavior, leadership, moments of life, among others
Financial wellness programs that will help you reach your goals in all stages of life
A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle
Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others

Senior Analyst, Reporting Ops

To support the rapid business growth and increasing regulatory obligations of Ai...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Airwallex

Expiration Date

Until further notice

Requirements

Bachelor’s degree or above
At least 2 years of relevant working experience in regulatory reporting, risk and financial operations, financial reporting, compliance, or data/analytics roles
Experience in payments, banking, and other related regulated financial services is preferred
Strong analytical and data skills
Proficiency in Excel
Experience using SQL or similar tools for data querying, validation and investigation
Strong attention to detail and control mindset
Proven ability to manage multiple deadlines, navigate complex requirements, and deliver accurate outputs under time pressure
Strong communication skills and stakeholder management capability
Proficiency in English

Job Responsibility

Manage and execute end-to-end regulatory reporting cycles for assigned jurisdictions
Perform in-depth analysis on reporting data and early and proper escalation for exceptions
Detect opportunities to streamline and automate regulatory reporting workflows and controls
Collaborate with stakeholders, team members and subject matter experts (SMEs) in Global Legal, Risk Compliance, Finance, Data, Product and Operations
Support regulatory change, audits and reviews by assessing reporting impact, updating documentation and controls
Contribute to building and maintaining a central regulatory reporting calendar, metrics and dashboards

Fulltime

Aeronautical Analyst - Charts+ Ops

A NAVBLUE Aeronautical Analyst - Charts is responsible for the analysis and prod...

Location

Poland , Gdańsk

Salary:

Not provided

NAVBLUE Limited

Expiration Date

Until further notice

Requirements

Educated to ‘A’ Level or equivalent
2 years of ArcGis experience
Good verbal and written communication in English

Job Responsibility

Analyze and compare aeronautical publications issued by the state authorities
Creation of aeronautical charts, using GIS based tools
Create user stories and support for the Tool Development Team
Develop knowledge and support application of the NAVBLUE Chart Specification to all NAVBLUE chart products
Raise and monitor communications to state authorities in response to any discrepancy identified through document analysis
Identify quality, non-conformance issue(s) and potential risks, escalate appropriately and propose corrective and preventative actions (with guidance)

What we offer

Stable employment based on a full-time job contract
International working environment in a dynamic company
Access to the latest knowledge and technologies enabling professional development
Training and development possibilities
Participating in international projects and international trips
Competitive salary dependent on experience and qualifications
Flexible working hours and work-from-home opportunities (3 days work at our Gdansk office)
Private medical coverage for you and your family
Sport card
Life insurance for you and your family

Fulltime

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Ops Support Analyst 2

Job Description

Job Responsibility

Requirements

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