Ops Sup Supervisor, Citi

Citi

Location:
Mexico, Ciudad De Mexico

Category:
Consulting

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees to deliver operations support services in alignment with Citi infrastructure and processes.

Job Responsibility:

Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
analyze operations information and make evaluative judgements to solve problems
responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
identify hiring needs to ensure adequate staffing
serve as a backup for manager, as needed
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Requirements:

0-2 years of relevant experience
direct line management experience in a call center or production environment preferred
working knowledge of financial industry preferred
proactive leadership and motivational skills
proven organization and time management skills
demonstrated problem-solving and decision-making skills
consistently demonstrates clear and concise written and verbal communication skills
manejo de personal o gestión de equipos (10-20 personas)
nivel de Excel intermedio / avanzado
conocimiento de procesos de cobranza judicial y recuperación de cartera
conocimiento de documentación legal como: convenios, escrituras, pagarés, etc.
contador público titulado con cedula profesional
experiencia en generación de tablas de amortización, determinación de erogaciones mensuales, intereses, etc.

Nice to have:

working knowledge of financial industry preferred
direct line management experience in a call center or production environment preferred

What we offer:

equal opportunity employer
accessibility accommodations for applicants with disabilities

Additional Information:

Job Posted:
June 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Ops Sup Supervisor