Ops Sup Manager, Citi

Citi

Location:
Mexico, Ciudad De Mexico

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Job Responsibility:

Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
Monitor team's end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
Contribute to development of new techniques, models, and plans within area of expertise
Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations
Atender la red de 1,260 sucursales para la mejora de procesos con impacto tecnológico
Coordinar y asegurar implementación de mejoras en aplicativos front utilizados en la red de sucursales sin impacto en más de 13 mil equipos
Gestión de un portafolio de proyectos (Book of work) para operaciones sucursales para atención de desarrollos mandatorios y de negocio
Track de comunicación y capacitación a la red de 11 mil empleados de sucursales sobre liberación de features
Presentación de iniciativas y obtenga aprobaciones de más 20 áreas de riesgo y control para readiness operativo en los comités correspondientes
Construya una fuerte relación de colaboración entre los equipos de Ops Sucursales y las áreas de tecnología, procesos sucursales y comités para aprobación de iniciativas/proyectos tecnológicos
Definición de funcionalidades (épicas e historias de usuario) sobre los distintos aplicativos que hoy se utilizan en sucursal
Presentación de iniciativas de proyectos en los distintos comités que sea requerido y/o áreas de control
Aprobación de las matrices de pruebas definidas para cada proyecto/funcionalidad
Sanity post implementación, test en sucursales sobre las liberaciones realizadas por tecnología

Requirements:

5-8 years of experience managing a team
Experience in analyzing business requirements, developing test plans, and discrepancy resolution
Required Licensing/Registration: Series 7, Series 9, Series 10, and Series 63
Ability to work unsupervised and adjust priorities quickly as circumstances dictate
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Self-motivated and detail oriented
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Bachelor's degree/University degree or equivalent experience

Additional Information:

Job Posted:
September 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Ops Sup Manager