Ops Sup Analyst, Citi

Citi

Location:
Mexico, Ciudad de México

Category:
-

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Job Responsibility:

Update help content used by Knowledge Hub end users to service client inquiries, as needed
Execute work assigned, including annual review certification and change requests
Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
Conduct needs assessment and update content or develop content related solutions according to business requirements
Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
Monitor work progression ensuring completion of assignments by requested due date
Ensure consistent application of team process controls
Fulfilling the clients’ necessities while providing an exceptional client experience
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment, and escalating, managing and reporting control issues with transparency

Requirements:

Proficient in Microsoft Office
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Self-motivated and detail oriented
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Manejo de Excel intermedio avanzado gráficos, cruces, tablas dinámicas
Habilidades de redacción
Manejo de Power Point
Conocimiento de Aptra, WebApp, Time Attendance

What we offer:

Global benefits
Work-life balance

Additional Information:

Job Posted:
November 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Ops Sup Analyst