Ops Sup Analyst, Citi

Citi

Location:
Mexico, Ciudad De Mexico

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Ops Sup Analyst 2 is an intermediate-level position responsible for providing operations support services with focus on documentation, record maintenance, account operations, and client liaison. Additionally, this role includes tasks around risk assessment, compliance, and strong organizational and analytical capabilities.

Job Responsibility:

update help content used by Knowledge Hub end users to service client inquiries, as needed
execute work assigned, including annual review certification and change requests
serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
conduct needs assessment and update content or develop content related solutions according to business requirements
research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
monitor work progression ensuring completion of assignments by requested due date
ensure consistent application of team process controls
fulfilling the clients’ necessities while providing an exceptional client experience
appropriately assess risk when business decisions are made by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment and escalating control issues with transparency
validations of information in internal banking systems
capability for data analysis
synthesis of information
operation under pressure and by goals
dictaminating alerts and performing searches of information

Requirements:

0-2 years relevant experience
proficient in Microsoft Office
ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
self-motivated and detail oriented
proven organization and time management skills
demonstrated problem-solving and decision-making skills
consistently demonstrates clear and concise written and verbal communication skills
experience in processes of AML and PLD, banks and finance
analysis and validation of information
attention to detail
proactive
knowledge of Google, Excel, Word, PowerPoint
basic English
bachelor's degree/university degree or equivalent experience

Additional Information:

Job Posted:
November 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Ops Sup Analyst