Ops Sup Analyst, Citi

Ops Sup Analyst

Citi

Location:
Mexico, Naucalpan

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and the opening of accounts in coordination with the Operations - Core Team. Fulfilling client necessities and ensuring compliance with applicable laws and standards is an integral part of this role.

Job Responsibility:

update help content used by Knowledge Hub end users to service client inquiries, as needed
execute work assigned, including annual review certification and change requests
serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
conduct needs assessment and update content or develop content related solutions according to business requirements
research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
monitor work progression ensuring completion of assignments by requested due date
ensure consistent application of team process controls
fulfill the clients’ necessities while providing an exceptional client experience and being measured by specific metrics
appropriately assess risk when business decisions are made

Requirements:

0-2 years relevant experience
proficient in Microsoft Office
ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
self-motivated and detail oriented
proven organization and time management skills
demonstrated problem-solving and decision-making skills
consistently demonstrates clear and concise written and verbal communication skills

Additional Information:

Job Posted:
May 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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