Ops Agent II

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities. Lead or senior levels of these positions may: Handle escalated or more complex issues; Coordinate team activities or those of agency contract staff; Support supervisor or manager activities; Support the design, review and implementation of processes and procedure. Under limited guidance completes the following activities: Enters airway bills into system on a daily basis; Performs daily entry of Time Cards information into PC; Handles D/T packages and informs customers of payment; Gathers information for different company reports; Answers phones, transfers calls, and takes messages as required; Prepares paperwork for outbound packages (airways bills, PO Box, and address); Assists customers by answering questions on basic features of service; Performs miscellaneous typing, filing, and secretarial duties; Organize and update station files; May be required to perform other duties as assigned