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Hyundai AutoEver America Logo Hyundai AutoEver America · IT - Administration

Operator II (IT Network Technician)

United States, Montgomery 20.85 - 29.81 USD / Hour · Job Posted December 09, 2025
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Job Description

Maintains, analyzes, and monitors IT systems (Infra, SAP & MES) and provides Level 1 and 2 support of continuous production at HMMA. Takes appropriate action in resolving basic IT system issues as they occur; recognize and escalate critical issues to second level support.

Job Responsibility

  • Maintains, analyzes, and monitors IT systems (Infra, SAP & MES) and provides Level 1 and 2 support of continuous production at HMMA
  • Takes appropriate action in resolving basic IT system issues as they occur
  • recognize and escalate critical issues to second level support
  • Support HMMA production system monitoring, escalation, troubleshooting and ticket creation with vendor
  • Respond to phone and radio call requests from HMMA & KMMG production and maintenance teams
  • Promptly respond to and resolve production issues and/or requests as they arise, collaborating with other MES Technicians and Analysts, as necessary, immediately escalating issues as appropriate
  • Monitor SAP scheduled jobs and server status (Backflush, Production, and Material Management)
  • Monitor and maintain Backup and Database jobs
  • Monitor Network Accessibility: Internal, External, MPLS, and Network, Monitor IDC Equipment
  • Monitor and respond to HMMA MES computers systems and equipment issues
  • analyze root cause of recurring system issues
  • Conduct regular HMMA production floor walk-throughs to ensure printers, scanners and other equipment is in proper working order
  • Install, repair, modify, and/or replace computers, scanners, and printers as needed
  • Collaborate with HMMA MES Analysts to facilitate MES system development enhancements
  • Assist MES team with problem resolution and small projects
  • Complete Daily Monitor Reports/Checklists (MES & SAP)

Requirements

  • High School diploma or Equivalent work experience
  • Computer technical courses
  • 2 + years of IT experience
  • Proficient in MS Word, Excel & PowerPoint
  • Knowledge of Windows OS & Server Operations
  • Ability to read and follow complex work instructions
  • Must possess critical listening skills to discern end user concerns/issues
  • Ability to communicate well in both written and verbal form
  • Ability to think logically, analyze issues, and implement countermeasures
  • Ability to plan, organize, coordinate work assignments

Nice to have

  • Some technical experience troubleshooting computers or electronic equipment
  • CompTIA A+ certification
  • Experience in a manufacturing environment

What we offer

  • comprehensive medical/dental coverage
  • generous PTO
  • education assistance
  • annual merit increase eligibility
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