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Operations & Workforce Manager

Downend Health Group

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Location:
United Kingdom , Bristol

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At Downend Health Group we are looking for Operations & Workforce Manager (approximately 30 working hours per week). The operations & Workforce Manager will provide consistent, coordinated operational management across non-clinical teams. The post holder will lead on workforce coordination, rota planning, absence management, support recruitment, and oversee non-clinical operational delivery.

Job Responsibility:

  • Plan, prepare and coordinate rotas for non-clinical teams and monitoring the effectiveness of such rotas
  • Manage non-clinical staffs annual leave, sickness absence and other workforce requests through Teamnet, ensuring adequate staffing levels and service continuity
  • To allocate, approve and monitor overtime for non-clinical staff, ensuring it is authorised in advance and supported by a clear operational need
  • Proactively identify and resolve rota gaps, short-notice absences and day-to-day operational staffing issues
  • Conduct return-to-work interviews and support absence management processes within non-clinical teams
  • Ensure efficient cover arrangements during planned and unplanned staff absence
  • Provide line management support for Team Managers/Leads/Supervisors
  • Manage low-level performance concerns, capability and conduct issues in line with HR policies
  • Support staff wellbeing and maintain a positive, supportive working environment
  • Assist with team meetings and provide operational cover where required
  • Attending and participation in Senior Management Team Meetings
  • Supporting the HR Lead with: Non-clinical recruitment processes, including shortlisting, interviews and onboarding
  • Staff inductions, probation reviews and annual appraisals
  • Maintaining accurate workforce records and ensure compliance with employment policies
  • Oversee non-clinical workflows and conduct regular workflow audits to ensure efficiency and consistency
  • Identify and troubleshoot operational issues across non-clinical services
  • Participation in the development and implementation of new non-clinical policies, procedures and protocols
  • Reviewing and updating existing non-clinical policies, procedures and protocols
  • Support continuous improvement of non-clinical systems and ways of working
  • Respond to and manage low-level patient dissatisfaction and complaints relating to non-clinical services, working with the Patient Experience Lead as required
  • Ensure learning from patient feedback is shared appropriately and used to improve service delivery
  • Act as the key point of contact for non-clinical operations across the practice
  • Work closely with Executive Managers to provide operational insight and workforce intelligence

Requirements:

  • Significant experience in non-clinical management or operational coordination, ideally within healthcare or a complex service environment
  • Proven experience of rota management, workforce planning and absence management
  • Experience managing staff performance and supporting supervisors or team leads
  • Strong organisational skills with the ability to manage competing priorities
  • Excellent communication skills, including handling sensitive staff and patient issues
  • Confident using IT systems, spreadsheets and workforce management tools

Nice to have:

  • Experience in primary care, NHS or PCN environments
  • Knowledge of HR processes, employment policies and best practice
  • Experience supporting recruitment, inductions and appraisals
  • Experience responding to patient feedback or complaints
What we offer:
  • We have a range of policies to help staff from a Menopause Policy to resources on Mental Wellbeing
  • We also understand that flexibility is key to a successful work- life balance and where possible, we offer flexibility in working patterns to accommodate your needs
  • We hold social gatherings, we run sweepstakes on sporting events and deliver a monthly reward scheme that recognises employees who have gone the extra mile
  • We value you and your commitment to the practice and like to recognise this with small tokens of appreciation

Additional Information:

Job Posted:
January 14, 2026

Expiration:
February 06, 2026

Employment Type:
Parttime
Work Type:
On-site work
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