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Operations Training Manager

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British Airways

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Location:
United Kingdom , London

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

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Job Description:

An integral part of our London Operations Team proudly supporting our Operations Leadership Team in their objective to ensure that new and existing colleagues are appropriately trained to fulfil their role and developed to their full potential. We are looking for an experienced Operations Training Manger to manage the delivery of operational training through the Operations skills training team. Ensuring that all training is planned and delivered with quality at the forefront and a positive experience for all colleague. This role will act as the conduit between Operations and IAG Cargo Learning and Development teams to drive the quality and consistency of training across our London Operation whilst delivering meaningful metrics to drive change.

Job Responsibility:

  • Responsible for the effective and efficient management of operational training including new starter training, recency training and refresher training across all of the London Operation at IAG Cargo
  • Line management of circa 30 Operations Trainers ensuring consistent standards of delivery of training
  • Accountable for tracking, reporting, and monitoring all aspects of training
  • Responsible for quality of training, compliance and adherence to training plan timelines
  • Key interface between IAG Cargo Learning and Development, Manpower Planning and Operations management, balancing operational needs with timely delivery of training
  • Own training footprints
  • Identify trends and implement changes to training practices quickly and efficiently to benefit the quality of training delivered at IAG Cargo
  • Manage the Operations Trainers performance, ensuring that all training that is delivered is of a required standard and compliant
  • Liaise closely with all Operational areas to continuously improve and evolve training needs
  • Ensure that training is planned and provided in-line with business change
  • Evidence external best practice being introduced into the London Operations training delivery

Requirements:

  • Strong people leader with ability to motivate cross functional teams
  • Proven people management experience with an ability to inspire to drive change
  • Excellent communication skills both written and verbal
  • Strong analytical and reporting skills
  • Able to create “one team” approach across disparate members of project teams by sharing best practice and common programme/department goals
  • Excellent influencing skills
  • Ability to translate a strategic approach to a set of project deliverables
  • Proven ability to work under pressure and manage complex and often unique issues creating relevant clarity in areas of ambiguity to force decisions
  • Demonstrates resilience
  • Ability to make constructive challenge
  • Experience of working within a fast-moving, industrialised operational environment
  • Proven ability to drive the delivery of quality training in a cost-effective way
  • Relevant experience in manging a team including working with Trade Union representatives

Nice to have:

  • Airline Operations experience
  • Cargo experience
  • Training experience
What we offer:
  • Unlimited basic and premium standby tickets on British Airways and group airlines
  • Up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family
  • Flexible bank holiday policy
  • Access to LinkedIn learning and Rosetta Stone Language courses
  • Free onsite gym facility
  • Access to the UNMIND app and a community of Mental Health First Aiders
  • Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work

Additional Information:

Job Posted:
December 28, 2025

Expiration:
December 31, 2025

Employment Type:
Fulltime
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