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Operations Training Manager

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360 Resourcing Solutions

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Location:
United Kingdom , Ealing

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Popeyes UK continues to grow at pace, and maintaining our operational excellence is critical to our success. We’re now hiring an Operations Training Manager to build high-quality training programmes that elevate performance, strengthen capability and ensure every restaurant delivers our signature New Orleans hospitality.

Job Responsibility:

  • Own all operational training – designing, developing and delivering high-impact learning that powers quality, service and cleanliness across the estate
  • Collaborate with Ops leaders to understand real on-the-ground needs and turn them into practical, results-driven training interventions
  • Bring menu launches to life, partnering with the Food team to train teams on new products with confidence, consistency and flavour
  • Create best-in-class training methods, blending strong technical standards with culture, energy and Cajun hospitality to elevate how our people learn
  • Lead and inspire a team of Operational Trainers, ensuring they are skilled, engaged and delivering top-quality training nationwide
  • Drive operational effectiveness through targeted upskilling, troubleshooting and continuous improvement
  • Own training for new tech and systems, ensuring smooth adoption and day-one confidence
  • Champion the guest experience, embedding behaviours that create moments of joy in every interaction

Requirements:

  • Led training or L&D teams within QSR, casual dining, retail or a fast-paced operational environment
  • Designed and delivered engaging training programmes at scale
  • Partnered closely with Ops, Food and cross-functional teams
  • Conducted TNA/LNA and built training that improves performance
  • Managed multiple projects and rollouts with pace
  • Ideally hold an L&D qualification (Level 5+)
What we offer:
  • Competitive salary + bonus
  • Private healthcare & Life assurance
  • 33 days holiday (including bank holidays) + your birthday off
  • Career development and clear progression pathways
  • Access to wellbeing and lifestyle benefits
  • Cycle to work scheme and gym discounts

Additional Information:

Job Posted:
March 02, 2026

Work Type:
Hybrid work
Job Link Share:

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