Operations trainer, Citi

Citi

Location:
India, Chennai

Category:
Education

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Assistant Vice President – Trainer will be responsible for designing, developing, and delivering comprehensive training programs to support the operational excellence of the Collections Operations function within Investment Banking Operations. The role will ensure that employees are equipped with the necessary product, process, and compliance knowledge to perform effectively in a highly regulated environment.

Job Responsibility:

Develop and deliver structured training programs covering onboarding, process knowledge, regulatory compliance, and systems training for Collections Operations
Design and maintain training curricula, materials, and documentation in alignment with business and regulatory requirements
Partner with business leaders, subject matter experts, and HR to identify training needs and implement effective learning solutions
Monitor and evaluate training effectiveness through assessments, feedback, and performance metrics
recommend enhancements as needed
Ensure adherence to internal policies, risk management frameworks, and external regulatory requirements in all training content
Provide continuous learning opportunities, refresher sessions, and targeted coaching to support employee development
Contribute to building a sustainable training framework and knowledge repository for ongoing capability enhancement across the function
Mentor and guide junior training professionals, fostering a culture of continuous learning and knowledge sharing
Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management, and formulation of procedures.

Requirements:

Graduate/Post-Graduate degree in Business, Finance, or a related discipline
10–12 years of professional experience in Investment Banking Operations, with at least 4–5 years in training, learning, or development roles
Strong domain knowledge of Collections Operations and related processes within Investment Banking Operations
Demonstrated experience in training design, content development, and delivery for large and diverse teams
Excellent verbal and written communication, facilitation, and presentation skills
Strong stakeholder management abilities with experience engaging senior business leaders
Analytical mindset with the ability to assess training impact and effectiveness through measurable outcomes.

Additional Information:

Job Posted:
September 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Operations trainer