Operations trainer, Citi

Citi

Location:
India, Chennai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Assistant Vice President – Trainer will be responsible for designing, developing, and delivering comprehensive training programs to support the operational excellence of the Collections Operations function within Investment Banking Operations. The role will ensure that employees are equipped with the necessary product, process, and compliance knowledge to perform effectively in a highly regulated environment.

Job Responsibility:

Design, develop, and deliver comprehensive training programs to support operational excellence of Collections Operations function
Develop and deliver structured training programs covering onboarding, process knowledge, regulatory compliance, and systems training
Design and maintain training curricula, materials, and documentation in alignment with business and regulatory requirements
Partner with business leaders, subject matter experts, and HR to identify training needs
Monitor and evaluate training effectiveness through assessments, feedback, and performance metrics
Ensure adherence to internal policies, risk management frameworks, and external regulatory requirements
Provide continuous learning opportunities, refresher sessions, and targeted coaching
Contribute to building a sustainable training framework and knowledge repository
Mentor and guide junior training professionals
Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members

Requirements:

Graduate/Post-Graduate degree in Business, Finance, or a related discipline
10–12 years of professional experience in Investment Banking Operations
At least 4–5 years in training, learning, or development roles
Strong domain knowledge of Collections Operations and related processes within Investment Banking Operations
Demonstrated experience in training design, content development, and delivery for large and diverse teams
Excellent verbal and written communication, facilitation, and presentation skills
Strong stakeholder management abilities with experience engaging senior business leaders
Analytical mindset with the ability to assess training impact and effectiveness through measurable outcomes

Additional Information:

Job Posted:
October 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Operations trainer