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Operations trainer

https://www.citi.com/ Logo

Citi

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Location:
India , Chennai

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Assistant Vice President – Trainer will be responsible for designing, developing, and delivering comprehensive training programs to support the operational excellence of the Collections Operations function within Investment Banking Operations. The role will ensure that employees are equipped with the necessary product, process, and compliance knowledge to perform effectively in a highly regulated environment.

Job Responsibility:

  • Design, develop, and deliver comprehensive training programs to support operational excellence of Collections Operations function
  • Develop and deliver structured training programs covering onboarding, process knowledge, regulatory compliance, and systems training
  • Design and maintain training curricula, materials, and documentation in alignment with business and regulatory requirements
  • Partner with business leaders, subject matter experts, and HR to identify training needs
  • Monitor and evaluate training effectiveness through assessments, feedback, and performance metrics
  • Ensure adherence to internal policies, risk management frameworks, and external regulatory requirements
  • Provide continuous learning opportunities, refresher sessions, and targeted coaching
  • Contribute to building a sustainable training framework and knowledge repository
  • Mentor and guide junior training professionals
  • Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
  • Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members

Requirements:

  • Graduate/Post-Graduate degree in Business, Finance, or a related discipline
  • 10–12 years of professional experience in Investment Banking Operations
  • At least 4–5 years in training, learning, or development roles
  • Strong domain knowledge of Collections Operations and related processes within Investment Banking Operations
  • Demonstrated experience in training design, content development, and delivery for large and diverse teams
  • Excellent verbal and written communication, facilitation, and presentation skills
  • Strong stakeholder management abilities with experience engaging senior business leaders
  • Analytical mindset with the ability to assess training impact and effectiveness through measurable outcomes

Additional Information:

Job Posted:
October 01, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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