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CDL Software Logo CDL Software · IT - Administration

Operations Technician

United Kingdom, Stockport Employment contract 26228.00 GBP / Year · Job Posted June 30, 2026
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Job Description

Are you an Operations Technician who enjoys solving problems? Do you have excellent customer service skills and are looking for a move into an IT Support role? We want to hear from you! As an Operations Technician, the key focus to your role will be to resolve CDL application and product incidents, reported by clients. Working to agreed SLA’s you will provide thorough investigation to find the root cause of problems. You will help diagnose 2nd line technical faults with the applications through resolution, within agreed SLA’s. We are looking for an IT Support Technician who has excellent problem-solving skills with the ability to understand client concerns and the impact it has on their activities.

Job Responsibility

  • Resolve CDL application and product incidents, reported by clients
  • Working to agreed SLA’s you will provide thorough investigation to find the root cause of problems
  • Help diagnose 2nd line technical faults with the applications through resolution, within agreed SLA’s
  • Assist with incident and problem escalation, analysing information, identifying problems effectively and resolving 2nd line issues
  • Keep up to date with technology, be motivated in your own personal development, including setting goals and objectives aligned with the business values

Requirements

  • Computer literate, with some experience of operating systems and/or PCs
  • Excellent customer service skills, being able to empathise with clients is a must
  • Excellent communication skills, both written and verbal
  • GCSE A-C in Maths and English, or equivalent
  • Be able to demonstrate you are a team player, as well as being able to work on your own initiative
  • Adaptable, flexible and able to work to agreed deadlines (SLA’s)
  • Passionate and posses a willingness to learn
  • Previous experience working within a similar environment on either a Service desk, Helpdesk or within 1st Line Support is beneficial
  • An awareness of ITIL is an advantage

Nice to have

  • Previous experience working within a similar environment on either a Service desk, Helpdesk or within 1st Line Support is beneficial
  • An awareness of ITIL is an advantage

What we offer

  • Hybrid Working (2 Days a Week in the office)
  • Flexible working
  • 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days
  • Top employer for 10th year running
  • Excellent training and development platform
  • Opportunities for career progression
  • Health and Wellbeing Programme
  • Virtual activities, lunch and learns, coffee mornings and meetups
  • Life and health assurance
  • Electric Vehicle Scheme
  • Established Recognition Award System
  • Great Parental Benefits
  • Diversity and Inclusion network
  • Pension scheme
  • Community projects and volunteer days
  • Refer a friend bonus
  • On-site free parking
  • Open plan modern offices
  • Quiet Spaces are also available
  • Shuttle bus to and from the station
  • Subsidised restaurant
  • Games room, pool & table-tennis tables and chill out zone
  • Annual Hackathon & Deep Racer Events
  • Social activities, regular social events through our social group Xtra
  • Car wash, barber, yoga classes, boot camp and massage services all on site
  • Cycle to work scheme
  • Shower and dry rooms
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