Operations Technician Job at BBC Studios (Beirut)

Operations Technician

BBC Studios

Location:
Lebanon , Beirut

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Operations Technician will provide comprehensive support across the entire bureau team, working closely with the News Content team, Arabic News Content, programmes, and Monitoring, with the remote assistance of other technicians and engineers internationally, to ensure smooth day-to-day operations. This includes maintaining and troubleshooting a wide range of local IT equipment, such as Windows laptops, desktop computers, Macbooks, switches and other IT infrastructure, as well as supporting some broadcast-related systems where needed.

Job Responsibility:

Maintain a strong understanding of at least one end‑to‑end operational IT workflow, including its purpose and requirements
Monitor support structures to ensure issues are resolved promptly, escalating where necessary
Ensure workflows run smoothly and consistently to agreed operational standards
Respond quickly and effectively when required, including out‑of‑hours or urgent issues
Identify workflow problems early and initiate appropriate corrective action
Work closely with stakeholders, prioritising tasks under the guidance of senior colleagues and accurately logging activity in Remedy
Communicate clearly with team members, follow operational instructions, and maintain awareness of health, safety and security requirements

Requirements:

Experience in an operational IT support or customer‑facing role, ideally supporting live or business‑critical services
Strong computer literacy, with hands‑on experience using Windows and macOS operating systems and common business applications
Solid understanding of IT systems, hardware and software, including how they operate together in a live environment
Practical experience troubleshooting and maintaining IT hardware such as desktops, laptops, peripherals and basic networking
Proven ability to diagnose and resolve technical issues using structured problem‑solving approaches, including incident and request management
Familiarity with monitoring tools, ticketing systems and escalation processes, alongside strong administrative and documentation skills
Confident communicator with the ability to work under pressure, explain technical issues clearly to non‑technical users, and collaborate effectively as part of a team while adhering to organisational policies and health and safety standards

Nice to have:

Problem solving methodologies
Experience in media and creative environments
Experience supporting audio-visual or media/broadcast equipment
Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPNs)
Understanding of cloud services (e.g. Microsoft 365, Azure, AWS)

What we offer:

Fair pay and flexible benefits specific to your location and contract type
Excellent career and professional development
Support in your working life

Additional Information:

Job Posted:
May 15, 2026

Expiration:
May 19, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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