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We are seeking an Operations Technician – First Line Support to deliver first-line technical services for live information systems supporting Vodafone operating companies and joint ventures. This role focuses on maintaining the stability and performance of fixed and mobile telecommunications networks across access, transport, and core domains, working closely with internal teams and external suppliers to meet agreed service levels and project objectives.
Job Responsibility
Provide first-line technical support for live telecommunications information systems
Monitor and maintain fixed and mobile network technologies across access, transport, and core domains
Perform analytical troubleshooting activities to ensure network availability and performance
Identify, analyse, and escalate software and hardware issues in line with operational processes
Document network incidents clearly and accurately within designated systems
Collaborate with internal Vodafone teams and maintain effective communication with suppliers
Support operational and project-related activities in line with agreed timelines and performance indicators
Requirements
An individual with the ability to understand technical concepts and apply analytical thinking to operational challenges
Familiar with architectures and protocols used in access, core, and transmission areas of fixed and mobile networks
Comfortable working with virtual, international project teams and engaging with stakeholders across different countries
Confident communicating in both English and Romanian
Ideally experienced with network equipment technologies and operating systems used within access, core, and transport environments
What we offer
Hybrid way of working
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Loyalty Programme
Ongoing Education
You get to work with tried and trusted web-technology
Getting in on the ground floor of a technology changing company
23 days off
Special Paternal Program - 4 months of paid paternity leave