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Purpose of the Job: Implement the day-to-day express operations procedures and policies to ensure smooth flow of Operations in terms of receiving/processing of packages, on time delivery and system updating.
Job Responsibility:
Implement the day-to-day express operations procedures and policies to ensure smooth flow of Operations in terms of receiving/processing of packages, on time delivery and system updating
Assist in managing the receiving process from ground couriers, ensuring adherence to standard procedures and quality audits
Oversee the processing of incoming packages, including weighing, coding, packing, and ensuring compliance with destination requirements
Monitor the input of packages into the system, ensuring accuracy in origin scanning, bagging, and manifesting
Support the monitoring and control of pre-alerting and bagging processes according to destination specifications
Implement and uphold necessary procedures to ensure compliance with quality audits and service standards
Act as a point of contact for customer service functions related to on-hold shipments, repacking, bad address management, and special requests. Address inquiries from internal and external customers promptly
Foster effective communication among team members and with internal and external stakeholders to streamline operations
Oversee the control and filing of all related paperwork, ensuring proper organization and adherence to record retention policies
Identify and report shipments containing illegal materials such as drugs, weapons, or restricted liquids, ensuring compliance with legal standards
Provide guidance and support to junior team members, assisting with training and development in operational procedures