Operations Team Leader

• Lead, mentor, and support a team of Associate Analysts and Analysts
• Facilitate onboarding, training, and career development initiatives
• Promote team-building and knowledge-sharing activities
• Ensure daily business-as-usual (BAU) tasks are completed to a high standard, aligned with KPIs and SLAs
• Monitor task prioritization based on client sensitivity, SLAs, and workload fluctuations
• Coordinate holiday coverage and daily task allocation with other Team Leads and the manager
• Partner with other regional Team Leads to share best practices and drive global consistency
• Support cross-regional knowledge transfer and collaboration
• Monitor ongoing issues and ensure proper handovers
• Coordinate escalation paths and incident responses in collaboration with incident leaders
• Provide regular feedback and updates to management
• Manage client escalations effectively and professionally
• Identify and communicate areas for operational improvement

• Proven experience in people and regional team management
• Strong business acumen and client relationship skills
• Expertise in BAU oversight and SLA adherence
• Solid project and incident management capabilities
• Effective stakeholder engagement and communication skills
• Demonstrated ability to mentor and develop team members

Support experience or knowledge in Palantir Foundry or Databricks

• Competitive Compensation & Benefits Transportation & Rice Allowance
• Night Differential (20%)
• Meal Allowance for night shifts
• Holiday Pay (100%)
• Weekly GrabFood benefit for onsite work
• 20 days annual leave (pro-rated)
• 7 sick days (with flexibility)
• 2 volunteer days
• Employee Assistance Program for mental health
• Life insurance
• Optional pension plan
• Annual salary review with bonus eligibility
• HMO for employee + 2 dependents
• Medical reimbursement (PHP 15,000/year)
• Coverage options for spouses/partners, children, siblings, and parents (up to age limits)