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This role sits at the core of our income and fundraising operations, ensuring the systems and processes that underpin our supporters’ journeys are efficient, accurate and high‑quality. You’ll be responsible for keeping central income workflows running smoothly—from processing and reconciling income, to managing supporter data, Gift Aid compliance, fulfilment, and other essential activities that enable our fundraising teams to succeed and our supporters to have a great experience.
Job Responsibility:
Lead and develop the Operations Administrators, setting clear objectives/KPIs, maintaining high performance standards, and ensuring audit‑ready processes
Manage and reconcile all income flows, ensuring bank receipts, Direct Debits, Gift Aid, and multi‑channel donations are accurately processed and recorded in the CARE database
Oversee core operational processes, including data preparation, mass data imports, coding structure administration, receipts/acknowledgements, and Gift Aid declaration compliance
Monitor quality and drive continuous improvement, ensuring efficiency, accuracy, and strong risk‑management practices across all operational outputs
Act as a key collaborator with internal teams, helping to design robust income and data systems and supporting responses to queries and audits
Build strong relationships and communicate effectively, ensuring stakeholders are informed of issues, risks, and operational challenges
Requirements:
Experience managing or supervising others
Ability to effectively manage multiple priorities and deadlines at the same time
Strong consultative and listening skills to build a rapport with stakeholders and gain key information
Understanding of financial and fundraising compliance and controls
What we offer:
Flexible working
Wellbeing, Thinking & Growth Days: four days a year