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IKEA Logo IKEA · -

Operations Team Leader – Small Store

Italy, Lecce · Job Posted March 26, 2026
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Job Responsibility

  • Lead daily operations across fulfilment, customer relations and food, ensuring efficiency, safety and consistency
  • Secure smooth execution of routines and processes, maintaining a clean, organised and safe working environment
  • Monitor performance, priorities and workload to ensure operational readiness and high service levels
  • Support and develop your team, ensuring clarity of roles, competence and a collaborative way of working
  • Take responsibility for the store beyond your area, stepping into operational topics when needed and showing curiosity and willingness to grow across the full store scope

Requirements

  • Experience in coordinating operations and leading teams in fast-paced environments (retail, logistics, hospitality or similar)
  • Strong focus on execution, organisation and attention to detail
  • Ability to manage priorities, solve problems and adapt in a changing environment
  • Good understanding of how operations impact customer experience and business results
  • Hands-on approach and willingness to be present on the floor with the team
  • Strong communication skills and ability to build trust and collaboration

What we offer

  • Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)
  • Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life
  • Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€
  • Employee discount: 15% on the purchase of IKEA products for personal use
  • IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)
  • Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more
  • Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together

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