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Operations Team Leader – Small Store

https://www.ikea.com Logo

IKEA

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Location:
Italy , Perugia

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Lead daily operations across fulfilment, customer relations and food, ensuring efficiency, safety and consistency. Secure smooth execution of routines and processes, maintaining a clean, organised and safe working environment. Monitor performance, priorities and workload to ensure operational readiness and high service levels. Support and develop your team, ensuring clarity of roles, competence and a collaborative way of working. Take responsibility for the store beyond your area, stepping into operational topics when needed and showing curiosity and willingness to grow across the full store scope.

Job Responsibility:

  • Lead daily operations across fulfilment, customer relations and food, ensuring efficiency, safety and consistency
  • Secure smooth execution of routines and processes, maintaining a clean, organised and safe working environment
  • Monitor performance, priorities and workload to ensure operational readiness and high service levels
  • Support and develop your team, ensuring clarity of roles, competence and a collaborative way of working
  • Take responsibility for the store beyond your area, stepping into operational topics when needed and showing curiosity and willingness to grow across the full store scope

Requirements:

  • Experience in coordinating operations and leading teams in fast-paced environments (retail, logistics, hospitality or similar)
  • Strong focus on execution, organisation and attention to detail
  • Ability to manage priorities, solve problems and adapt in a changing environment
  • Good understanding of how operations impact customer experience and business results
  • Hands-on approach and willingness to be present on the floor with the team
  • Strong communication skills and ability to build trust and collaboration
What we offer:
  • Structured HR processes (onboarding, training, coaching sessions, internal recruitment opportunities)
  • Wellbeing Offering (Employee Assistance Program)
  • Healthy and affordable food (corporate canteen, complete meal for just over 1€)
  • Employee discount (15% on IKEA products for personal use)
  • IKEA Vouchers for important life moments (marriage, cohabitation, birth or adoption of a child)
  • Corporate discounts (travel, leisure, technology)
  • Bonuses (annual reward based on business goals)

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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