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Lead a team with responsibility for tactical and project outcomes in the Operations department. Work group is generally engaged in a wide variety of often complex tasks. Provide workflow management for the department, while completing similar tasks.
Job Responsibility:
Provide leadership for the department, training and guiding Operations staff on daily work
Compile all certifications for Operations Department
Coordinate coverage with the supervisors on open desks
Assist with training on operational issues with staff
Work on special projects
Organize the escheatment process through efficient work procedures
Determine work procedures, prepare work schedules, and expedite workflow
Adjust errors and resolve complaints
In the absence of a Supervisor, perform supervisory duties for the department