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Operations Team Lead, Quick commerce

India, Coimbatore · Job Posted May 05, 2026
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Job Description

The Operations Team Lead is responsible for overseeing and coordinating daily inbound and outbound operations to ensure efficiency, accuracy, and timely execution. This role involves managing a team, optimizing workflows, and maintaining high service and productivity standards across receiving, processing, and dispatch functions. Key responsibilities include supervising inbound activities such as receiving, inventory verification, and storage, as well as outbound operations including order processing, packing, and shipping. The Team Lead ensures compliance with company policies, safety standards, and quality requirements while meeting operational KPIs and deadlines. The role also involves training and mentoring team members, monitoring performance, resolving operational issues, and collaborating with cross-functional teams to improve processes and drive continuous improvement. Strong leadership, problem-solving, and organizational skills are essential for success in this position.

Job Responsibility

  • Supervising inbound activities such as receiving, inventory verification, and storage
  • Supervising outbound operations including order processing, packing, and shipping
  • Ensuring compliance with company policies, safety standards, and quality requirements
  • Meeting operational KPIs and deadlines
  • Training and mentoring team members
  • Monitoring performance
  • Resolving operational issues
  • Collaborating with cross-functional teams to improve processes and drive continuous improvement
  • Overseeing daily inbound and outbound operations by managing team performance, assigning tasks, and ensuring timely and accurate processing of goods
  • Monitoring KPIs, inventory, and workflows to maintain service levels
  • Driving team development and continuous improvement through training, reporting, and process optimization initiatives

Requirements

  • 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
  • Bachelor's degree
  • Speak, write, and read fluently in English
  • Experience with Microsoft Office products and applications
  • Experience with Excel

Nice to have

Experience in customer-facing environment, warehousing, logistics or manufacturing

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