Operations Team Lead - Distribution

• Oversee daily site operations, ensuring all tasks are performed in accordance with standard operating procedures (SOPs)
• Manage the compliant receipt, storage, pick, pack and distribution of products within our internal network and to end consumers
• Coordinate the flow of goods from inbound to storage and from storage to dispatch, ensuring minimal delays and errors
• Ensure that warehouse space is utilized efficiently, optimizing storage and product availability
• Support the Operations Manager with implementing operational plans, workflow improvements, and performance initiatives
• Consistently ensure all warehouse operations comply with standard operating procedures including Good Distribution Practice (GDP) and Good Manufacturing Practice (GMP) where necessary
• Maintain strict adherence to health, safety, and environmental regulations
• Conduct regular safety audits and provide training to warehouse staff on effective safety protocols
• Oversee inventory management, including regular stock audits and cycle counts to maintain accurate records
• Investigate and resolve inventory discrepancies, ensuring proper documentation and reporting in collaboration with Procurement, Finance and Quality
• Continuously assess and implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction (internal and external)
• Prepare and submit regular reports on warehouse performance & productivity, inventory management, order fulfilment rates and any operational challenges
• Monitor key performance indicators (KPIs) and implement corrective actions as needed
• Lead and coordinate the warehouse team on the floor during own shift, ensuring daily tasks are completed safely, efficiently, and to required standards
• Monitor team productivity and performance to maintain targets
• Oversee return-to-work processes, including conducting return-to-work interviews and ensuring staff are reintegrated smoothly and safely
• Maintain accurate reporting on shift performance, staffing issues, and operational challenges, escalating concerns to the Site Operations Manager when required

• Minimum of 2-3 years of experience in warehouse management, preferably in a pharmaceutical or regulated industry
• Demonstrated ability to provide on-the-floor leadership support, guiding team members and assisting with daily operational coordination
• Proven experience in managing inventory systems, ERP software, and warehouse management systems (WMS)
• Ability to work under pressure, prioritise tasks, and meet deadlines
• Strong attention to detail and a commitment to maintaining high standards of quality and compliance
• Forklift certification and experience is a plus

Forklift certification and experience

• Company pension
• Annual performance bonus
• 25 days holiday plus bank holidays (and increasing with service)
• Staff discount
• Birthday Off Perk
• Staff social events
• Health Assured EAP