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Operations System Support Advisor

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360 Resourcing Solutions

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Location:
United Kingdom

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

30809.83 GBP / Year
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Job Description:

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. Will you join us and make life better for cats?

Job Responsibility:

  • provide training and support to volunteers and employees in the use of some of Cats Protection’s operational systems
  • provide excellent first line professional support for these systems and wider operational delivery
  • communicate effectively with volunteers to ensure compliance with the charity’s policies and standards in addition to understanding and meeting the volunteers’ needs
  • monitoring several internal operational support mailboxes, processing daily email enquiries, delivering remote support and advice in a professional manner
  • maintain and update processes and guidelines relating to several of the charity’s operational systems
  • providing system data when requested and working with other departments when required to deliver system data, information and support

Requirements:

  • confident using Microsoft Office programmes – Word, Excel, Outlook
  • experience using databases, CRM or related systems
  • experience of presenting and explaining technical or complex information to audiences with a range of abilities
  • customer service background
  • hold a full valid UK driving licence and be able to travel if required
What we offer:
  • range of health benefits
  • 26 days’ annual leave plus bank holidays, increasing with length of service
  • Salary Finance, which empowers you to take control of your financial wellbeing

Additional Information:

Job Posted:
January 21, 2026

Expiration:
February 03, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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