Operations Support

• Utilize technology to identify and address issues, collaborating with team members to remove operational obstacles
• Build strong working relationships with internal and external stakeholders to manage product pricing, transportation, and informational needs
• Learn to oversee and plan order activities, ensuring all tasks are accurately completed within the system
• Assist in coordinating order-related processes, including shipment tracking, exception management, inventory reconciliation, and invoicing
• Resolve issues with exception orders by working with clients, transportation providers, and distribution partners to minimize disruptions
• Maintain accurate item-level data in company systems, including pricing, pack sizes, and product descriptions
• Monitor and mitigate potential service failures, such as late deliveries, to ensure minimal customer impact
• Deliver exceptional customer service by providing clear, effective communication and promptly addressing inquiries
• Regularly update the team on operational status and performance metrics
• Support ongoing process improvement initiatives to enhance operational efficiency

• Strong attention to detail, with the ability to manage multiple tasks in a high-volume environment
• Excellent written and verbal communication skills for effective collaboration with diverse stakeholders
• Proficiency in Microsoft Office Suite, particularly Excel, for data management and reporting
• Familiarity with shipping, logistics, and order processing practices
• Problem-solving skills to address and resolve operational challenges efficiently
• Ability to learn and apply company policies, procedures, and systems effectively
• Experience in customer service, demonstrating a commitment to customer satisfaction
• Knowledge of inventory management, invoicing, and reconciliation processes is a plus

Knowledge of inventory management, invoicing, and reconciliation processes is a plus

• medical, vision, dental, and life and disability insurance
• 401(k) plan