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Operations Support

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Eden Prairie

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking a motivated and detail-oriented Operations Support team member to join our group in Eden Prairie, Minnesota. This long-term contract position involves managing a variety of operational tasks to ensure smooth order processing and exceptional customer satisfaction. With mentorship and guidance, you will play a vital role in addressing operational challenges and improving processes in a dynamic, fast-paced environment.

Job Responsibility:

  • Utilize technology and established processes to identify operational issues and collaborate with team members to resolve roadblocks
  • Build strong working relationships with internal teams and external partners to coordinate product pricing, transportation, and informational needs across multiple accounts
  • Manage and plan order activities with accuracy, ensuring all tasks are completed effectively within the operating systems
  • Coordinate order-related tasks, such as tracking shipments, handling exceptions, reconciling inventory, forecasting replenishments, and resolving claims or credits
  • Address and resolve issues with exception orders by collaborating with clients, service providers, distribution and product supply partners, and other stakeholders
  • Maintain accurate item-level data in company systems, including pack sizes, pricing, and product descriptions
  • Identify and mitigate service failures, such as late deliveries, to minimize disruptions to customer operations
  • Deliver exceptional customer service by responding promptly and professionally to inquiries from external parties
  • Communicate operational updates and business status to team members in a clear and concise manner
  • Support team objectives and operational targets while contributing to continuous process improvements

Requirements:

  • Strong customer service skills with a focus on maintaining customer satisfaction
  • Effective written and verbal communication abilities for collaboration with team members, clients, and partners
  • Proficiency in Microsoft Office Suite, including Excel, for managing data and reports
  • Familiarity with operational procedures, policies, and practices to ensure compliance
  • Ability to handle high-volume work with attention to detail and problem-solving capabilities
  • Knowledge of logistics, shipping functions, and vendor coordination
  • Experience in reconciling invoices, claims, and credits
  • Demonstrated ability to adapt to shifting priorities and manage multiple tasks efficiently
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
February 04, 2026

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