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We are seeking a motivated and detail-oriented Operations Support team member to join our group in Eden Prairie, Minnesota. This long-term contract position involves managing a variety of operational tasks to ensure smooth order processing and exceptional customer satisfaction. With mentorship and guidance, you will play a vital role in addressing operational challenges and improving processes in a dynamic, fast-paced environment.
Job Responsibility:
Utilize technology and established processes to identify operational issues and collaborate with team members to resolve roadblocks
Build strong working relationships with internal teams and external partners to coordinate product pricing, transportation, and informational needs across multiple accounts
Manage and plan order activities with accuracy, ensuring all tasks are completed effectively within the operating systems
Coordinate order-related tasks, such as tracking shipments, handling exceptions, reconciling inventory, forecasting replenishments, and resolving claims or credits
Address and resolve issues with exception orders by collaborating with clients, service providers, distribution and product supply partners, and other stakeholders
Maintain accurate item-level data in company systems, including pack sizes, pricing, and product descriptions
Identify and mitigate service failures, such as late deliveries, to minimize disruptions to customer operations
Deliver exceptional customer service by responding promptly and professionally to inquiries from external parties
Communicate operational updates and business status to team members in a clear and concise manner
Support team objectives and operational targets while contributing to continuous process improvements
Requirements:
Strong customer service skills with a focus on maintaining customer satisfaction
Effective written and verbal communication abilities for collaboration with team members, clients, and partners
Proficiency in Microsoft Office Suite, including Excel, for managing data and reports
Familiarity with operational procedures, policies, and practices to ensure compliance
Ability to handle high-volume work with attention to detail and problem-solving capabilities
Knowledge of logistics, shipping functions, and vendor coordination
Experience in reconciling invoices, claims, and credits
Demonstrated ability to adapt to shifting priorities and manage multiple tasks efficiently