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Operations Support

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Office Angels

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Location:
United Kingdom , Farringdon, City Of London

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Category:
Office Administration

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Contract Type:
Employment contract

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Salary:

32000.00 - 37000.00 GBP / Year
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Job Description:

Our client partners with top brands to create exceptional environments that inspire creativity and innovation. This role is integral to the Operations team, providing vital support to Account Managers and Project Managers throughout the order lifecycle.

Job Responsibility:

  • Provide operational and administrative support to Account Managers and Project Managers
  • Manage client setup, ensuring accurate data entry and compliance with internal processes
  • Place orders with manufacturers, tracking progress through to delivery
  • Coordinate with the Project Management team to confirm delivery dates, logistics, and installations
  • Prepare and issue invoices, ensuring all billing is accurate and timely
  • Oversee order stage completion, ensuring all documentation is correct before handover
  • Maintain clear communication between clients, internal departments, and suppliers
  • Support with ad-hoc administrative and project coordination tasks as required
  • Create client proposals, including new customer setup, specification entry/import, pricing, classification and revenue code allocation
  • Generate purchase orders upon receipt of complete order entry packets
  • Ensure timely and accurate order entry prior to submission to manufacturers and vendors
  • Review all orders for accuracy, compliance and required documentation before processing
  • Work collaboratively with vendors and internal project teams to resolve acknowledgement discrepancies and maintain ship dates aligned with project requirements
  • Produce and distribute customer status reports
  • Coordinate delivery and installation dates with vendors, Operations, Project Managers and clients
  • Support project management activities including spec checking, punch list identification/resolution, acknowledgement review and timely order close‑out
  • Maintain ongoing communication with factories and vendors to monitor projected ship dates and project schedule requirements
  • Participate in dealer and vendor training programmes to support ongoing professional development
  • Provide administrative and operational support to sales representatives and Account Managers
  • Act as a central communication hub for cross‑functional teams including Design, Project Management, Finance and Operations
  • Ensure consistent, accurate and timely communication with internal and external stakeholders regarding order status, project updates and information requirements

Requirements:

  • Previous Customer Service experience (preferred)
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
  • Experience managing multiple projects concurrently in a fast-paced environment
  • Excellent written and verbal communication skills
  • Strong organisational, analytical and administrative abilities
  • Ability to balance day-to-day detail with understanding of broader project context
  • Familiarity with complexities and workflows within a dealer environment
  • Confident interpersonal skills with the ability to interact effectively across teams, clients and vendors
What we offer:
  • Competitive salary based on experience
  • Work with renowned international brands
  • Opportunities for career advancement within a global entity
  • A supportive, collaborative team culture
  • Exposure to the full project lifecycle - from quote to completion

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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