Operations Support Specialist, Citi

Citi

Location:
United States, O'Fallon ▼
San Antonio
Jacksonville
Johnson City
Sioux Falls

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

43960.00 - 57340.00 USD / Year

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Job Description:

The Ops Support Specialist 5 is responsible for providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and the opening of accounts. The role serves as a liaison between operations staff, relationship managers, project managers, custodians, and clients to align with Citi’s infrastructure and processes.

Job Responsibility:

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
Support expansive and diverse array of products and services
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

2-4 years of relevant experience
Proficient in Microsoft Office
Comprehensive knowledge of Dispute process
Ability to work unsupervised and apply problem solve capabilities
Ability to work occasional weekends to support Pega releases and COB testing
Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
Demonstrated analytical skills and mathematical knowledge
Consistently demonstrates clear and concise written and verbal communication skills

What we offer:

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages including planned (vacation), unplanned (sick leave), and paid holidays

Additional Information:

Job Posted:
September 20, 2025

Expiration:
September 27, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Operations Support Specialist

Citi

Location:United States, O'Fallon ▼San AntonioJacksonvilleJohnson CitySioux Falls

Category:IT - Administration

Contract Type:Employment contract