Operations Support Specialist, HSBC

Operations Support Specialist

HSBC

Location:
China, Foshan

Category:
Call Center

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

A Collections Operations Support Officer supports manager to minimizes risks across a single or multiple Operations Support functions, whilst ensuring compliance with operational policies, procedures and practices. The role holder is responsible to support manager for regular interactions across the business to facilitate management decision making activities, capability development, provide the infrastructure for operational controls, the design, support key operational processes and manage change initiatives designed to improve operational efficiencies, control costs or enhance customer experience.

Job Responsibility:

Support smooth implementation of collection system to support AMH collections
Maintain and update the collection MI for daily collection operations
Maintain smooth operation by liaise with all relevant stakeholders
Support other administrative tasks, including access review, collection of control monitoring evidence

Requirements:

University Graduate
Proficient capability of English and Mandarin (listening, speaking and writing)
Good PC knowledge and skills (Windows, MS Office, etc.)
Comprehensive knowledge on the operation of credit cards, personal loans, or mortgage loan products and familiarity with relevant system
High effective telephone negotiation skills and strong but courteous telephone manner
Understanding of compliance related guidelines which affect collections
Customer centric approach and service excellence mind set

Nice to have:

Cantonese listening and speaking

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
September 16, 2025

Expiration:
October 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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