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DPD Waterford · Logistics

Operations Support Specialist

Ireland, Athlone Employment contract · Job Posted May 27, 2026
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Job Responsibility

  • Resolve customer and consignee queries efficiently and effectively
  • Monitor network performance data and enforce operational standards to ensure that all locations meet DPD's service-level agreements (SLAs)
  • Identify bottlenecks in the parcel lifecycle and implement solutions to maintain a high-functioning OOH network
  • Support the identification and acquisition of new host locations to expand the network footprint
  • Deliver comprehensive training and onboarding sessions for staff at OOH locations, ensuring they are confident in using DPD systems
  • Act as the primary point of contact for troubleshooting and resolving day-to-day operational issues at host sites
  • Coordinate the end-to-end installation process for new locker locations, including site surveys and technical setup
  • Manage and execute the relocation or decommissioning of existing OOH locations as required by business needs
  • Assisting with the physical movement and installation of locker hardware, ensuring all equipment is handled safely and positioned for optimal accessibility

Requirements

  • Proven experience in a customer facing role
  • Full clean driver's license
  • Highly comfortable working with new technology, handheld devices and specialised software
  • Exceptional interpersonal skills with the ability to communicate clearly with diverse stakeholders, from corporate hosts to individual customers
  • Strong analytical skills with a proven ability to troubleshoot hardware or process issues under pressure
  • Excellent administrative and operational skills, with a keen eye for detail and the ability to manage multiple projects simultaneously

Nice to have

  • Prior experience in logistics, parcel networks, or field operations is a distinct advantage
  • Certifications in business, logistics, or IT are preferred
  • A genuine enthusiasm for continuous learning and professional development to keep pace with the rapidly evolving logistics landscape

What we offer

  • Company pension scheme
  • Life assurance three times your annual salary on joining the pension scheme
  • Subsidised canteen
  • Paid maternity, paternity and adoptive leave
  • Workplace flexibility
  • Employee and Family events
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