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We are seeking an Operations Support Specialist to join our banking operations team in a critical back-office role supporting the daily movement, balancing, and settlement of bank funds. This position requires hands-on experience with core banking operations including ACH processing and disputes, domestic and international wire transactions, daily account settlement, reconciliations, exception processing, NSF/non-post handling, stop payments, chargebacks, and general transaction research. The ideal candidate will have a strong understanding of operational workflows within a financial institution, exceptional attention to detail, and the ability to manage time-sensitive transactions with accuracy and confidentiality. Additional responsibilities include assisting with debit card disputes, regulatory reporting, account research, audit support, balancing activities, and cross-functional support to branch and accounting teams as needed. Candidates should bring prior banking operations, bookkeeping, or accounting experience, strong problem-solving skills, and a solid commitment to operational excellence and customer service. This role is paying 50-60k depending on experience and is a full time/permanent role.
Job Responsibility:
Supporting the daily movement, balancing, and settlement of bank funds
ACH processing and disputes
Domestic and international wire transactions
Daily account settlement
Reconciliations
Exception processing
NSF/non-post handling
Stop payments
Chargebacks
General transaction research
Assisting with debit card disputes
Regulatory reporting
Account research
Audit support
Balancing activities
Cross-functional support to branch and accounting teams as needed
Requirements:
At least 2 years of experience in banking operations, bookkeeping, accounting, or a closely related financial operations role
Working knowledge of transaction processing, reconciliations, account research, and issue resolution within a financial institution
Experience supporting wire transfers, disputes, chargebacks, stop payments, or other payment-related operational processes
Strong attention to detail and the ability to manage confidential, deadline-driven work with accuracy
Solid problem-solving skills with the ability to identify discrepancies, assess risk, and resolve issues efficiently
Proficiency with operational systems and business applications, including experience entering invoices or supporting accounts payable activities
Ability to communicate effectively and collaborate with cross-functional teams in a focused work environment
What we offer:
Medical, vision, dental, and life and disability insurance