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The Operations Support Specialist provides day-to-day technical and administrative support for computer hardware, mobile devices, and standard office equipment in a professional office environment.
Job Responsibility:
Assists Office of Nuclear Energy (NE) staff with computer equipment, mobile devices, and other DOE issued assets as requested
Assists in maintaining NE assets using Departmental database systems
Assists with IT onboarding tasks for new employees and contractors
Provides Adobe Acrobat application support to NE Staff as needed
Assists with EITS monthly billing reviews
Assists with monthly mobile device usage review
Assists with network printers and shredders
Assists NE Hoteling support
Assists with NE Portal SharePoint site updates
Assists with special requests for conference room meetings
Assists with the conference room scheduling and daily oversight of NE Germantown (GTN) conference rooms
Assists with office moves
Assists with maintaining office supplies for NE GTN employees
Assists with the sorting of daily mail deliveries
Assists with NE Key Control
Occasional support at Forrestal (FORS) site
Requirements:
Must be US Citizen
Must be able to obtain and maintain the required customer badge for access to systems, facilities, equipment and property
Associate’s Degree (or equivalent) in Business Administration, Management, Information Systems, or other related scientific or technical discipline
Minimum of three (3) years of experience in IT support, technology‑asset management, or related administrative roles
Nice to have:
detail-oriented
customer-focused
comfortable handling a variety of support tasks including basic troubleshooting, inventory tracking, and office logistics
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