CrawlJobs Logo
Eucalyptus Logo Eucalyptus · IT - Administration

Operations Support Specialist (Automations)

Philippines, Manila · Job Posted May 16, 2026
Apply Position
Job Link Share

Job Description

This role sits at the heart of CoHub — the Clinical Operations Hub within Eucalyptus's Patient Operations team — where operational excellence meets automation delivery. You'll bridge day-to-day practitioner support with hands-on workflow building, collaborating closely with the central Automation Team and clinical services to keep care operations running efficiently at scale.

Job Responsibility

  • Be the first point of contact for practitioners and pharmacy partners — responding promptly to inquiries, proactively checking in, and surfacing insights to the clinical services team and wider business
  • Monitor and manage consult queues, taking action based on established guidelines to keep operations running smoothly and within target
  • Handle practitioner issue resolution end-to-end — troubleshooting operational and technical problems, escalating where needed, and coordinating seamless onboarding for new practitioners
  • Design, build, and maintain automation workflows using Lorikeet, with a focus on reliability, scalability, and reducing manual effort across the team
  • Deliver scoped automation projects from brief to production — building, testing, and iterating based on performance data, logs, and stakeholder feedback
  • Take end-to-end ownership of a dedicated operational function (e.g. payments, timesheets, or onboarding), ensuring it runs accurately and efficiently

Requirements

  • 3+ years of experience in Customer Service, Operations, or Support — ideally in SaaS, healthcare, or telehealth — with a track record of owning processes end-to-end
  • Hands-on experience building and maintaining automation workflows using low-code/no-code tools (e.g. Zapier, n8n, Make or similar), comfortable working from brief to production independently
  • Strong analytical mindset with the ability to use data to identify process gaps, measure impact, and drive continuous improvement
  • Clear and confident communicator with excellent written and spoken English and the ability to explain technical concepts to non-technical stakeholders
  • Proactive and detail-oriented, comfortable managing BAU responsibilities alongside longer-running automation projects with minimal supervision
  • Adaptable and curious, with a learner's mindset and genuine excitement to grow your automation and AI skillset in a fast-moving health tech environment

Nice to have

  • Familiarity with APIs, webhooks, or basic scripting (e.g. JavaScript or Python)
  • Experience with AI-powered automation, including prompt engineering or NLP concepts

What we offer

  • Wellness budgets
  • Social clubs
  • Hybrid work arrangement
  • Comprehensive health coverage (including up to 2 dependents)
  • Vacation, sick, and parental leaves
  • 13th-month pay
  • Statutory benefits
  • Transport allowance
Eucalyptus - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Operations Support Specialist (Automations)

8 matching positions

Verification Operations Specialist – Integrity Operations

As a Verification Operations Specialist based , you will own, develop, and execu...
Location
Location
United States , New York
Salary
Salary:
97000.00 - 139000.00 USD / Year
meta.com Logo
Meta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in Operations, Analytics, Product, Engineering, Consulting, Project Management, or equivalent
  • Proven track record of initiating and driving projects to completion
  • Experience leading process improvement projects in dynamic, cross-functional environments
  • Demonstrated expertise in investigations and root cause analysis
  • Experience working in, communicating with, and leading global cross-functional projects
  • 4+ years of experience analyzing large datasets (SQL, Google Sheets, or similar tools)
  • Experience working in a technology company or consulting firm
  • Familiarity with AI/ML systems, automation, and GenAI annotation platforms
  • Experience with signal-based verification, machine learning models, and operational measurement strategies
  • Knowledge of responsible AI practices and regulatory compliance in digital platforms
Job Responsibility
Job Responsibility
  • Develop and manage integrity strategies for Meta products, partnering with Product, Engineering, Operations, and Policy teams
  • Analyze complex support flows and recommend process, policy, and product improvements for scalable solutions
  • Conduct root cause analysis and investigations, delivering actionable insights to cross-functional partners
  • Track and analyze key operational metrics, ensuring metric and service goals are met
  • Use strategic thinking and problem-solving skills to resolve large, complex business problems
  • Support end-to-end management of large-scale, transformative programs and projects
  • Leverage AI/ML tools and automation to enhance verification processes and operational efficiency
  • Stay current on emerging AI technologies and apply them to improve support and integrity operations
What we offer
What we offer
  • bonus
  • equity
  • benefits
Read More
Arrow Right
New

Sales Operations Specialist

Location
Location
United States , McLean
Salary
Salary:
Not provided
wallachsearch.com Logo
The Wallach Search Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in sales operations, preferably in a global high-tech industry
  • Bachelor's degree in business administration, industrial engineering, marketing, or a related field
  • Experience with sales automation tools (e.g., NetSuite, Salesforce, HubSpot, CRM systems)
  • Experience with data analysis tools (e.g., Excel, Tableau, SQL)
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Strong ability to work independently, and as part of a team
  • Detail-oriented and data-driven approach
Job Responsibility
Job Responsibility
  • Manage the sales pipeline and generate accurate sales forecasts
  • Develop, implement, and monitor sales Key Performance Indicators (KPIs) and processes to maximize efficiency and performance
  • Select, deploy, and administer sales automation tools
  • Ensure alignment of sales activities with cross-functional departments, including Operations, Finance, Pre-sales, Services, and Legal
  • Oversee, manage, and execute governmental administrative and compliance processes
  • Conduct in-depth analysis of sales data, identifying trends to inform and improve overall sales performance
  • Collaborate with the sales team to design and execute effective sales campaigns
  • Utilize research and reporting skills to analyze consumer trends and sales data for robust sales forecasting
  • Demonstrate strong financial and business acumen to evaluate sales profitability and pinpoint new opportunities
  • Support the onboarding of new sales representatives by providing training on CRM systems, sales processes, and essential sales tools
Read More
Arrow Right
New

Operations Specialist, Remote Assistance

We’re looking for motivated individuals to help manage robots on public roads an...
Location
Location
United States , Tempe
Salary
Salary:
Not provided
doordash.com Logo
DoorDash
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of autonomous and/or robotics operations background experience
  • Strong skills in Google Suite applications such as Sheets, Docs, Slides, Forms, and Calendar
  • Ability to communicate via Slack clearly and effectively, both in writing and verbally
  • Self-motivated, quick to learn, and able to perform well under pressure
  • Well-organized and attentive to detail
  • Foster a strong safety culture by ensuring operations are safe and efficient
  • Experienced in Jira, issue reporting/ticketing tools to collect feedback, schedule fixes, and track progress
Job Responsibility
Job Responsibility
  • Foster a culture of safety, inclusivity, and open communication within the team
  • Become proficient in the software used for Remote Assistance operations
  • Support robots by using our remote system to efficiently address their needs
  • Collaborate with the team to identify inefficiencies, offering feedback to shift lead(s) to continually improve team efficiency
  • Aid operators in their daily activities, ensuring adherence to Remote Assistance standards
  • Fulltime
Read More
Arrow Right
New

Sr. Billing Operations Specialist

Our client is seeking a Sr. Billing Operations Specialist to join their growing ...
Location
Location
United States , Stamford
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred
  • 5+ years of experience in billing operations, accounts receivable, collections, order-to-cash, or finance operations roles
  • Experience working within a managed services, staffing, outsourced services, professional services, logistics, facilities management, or similar service-based business model strongly preferred
  • Demonstrated experience managing complex customer billing tied to third-party vendor costs, labor-based services, or contract-driven invoicing
  • Strong understanding of accounts receivable, collections, cash application, dispute resolution, and billing controls
  • Experience working with NetSuite, Microsoft Dynamics, SAP, Oracle, or other ERP systems
  • Advanced Microsoft Excel skills including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis
  • Exceptional organizational skills with the ability to manage multiple priorities in a deadline-driven environment
  • Strong communication and customer service skills with the ability to interact effectively with both internal stakeholders and external clients
Job Responsibility
Job Responsibility
  • Manage the full billing lifecycle for client accounts, ensuring accurate and timely invoicing based on contractual agreements, vendor charges, service activity, and approved pricing structures
  • Review and reconcile third-party vendor invoices to validate billable expenses, labor costs, service volumes, and client-specific allocations prior to invoicing customers
  • Prepare, audit, and distribute high-volume customer invoices while ensuring all supporting documentation and approvals are properly maintained
  • Partner closely with Operations, Client Services, and Accounting teams to investigate and resolve billing discrepancies, pricing questions, invoice disputes, and client inquiries
  • Monitor accounts receivable activity, support collections efforts, and work directly with customers to resolve outstanding balances, remittance questions, and payment delays
  • Track and manage billing exceptions, credit memos, invoice adjustments, and dispute resolution through completion
  • Maintain customer master data, billing profiles, invoice delivery preferences, contract terms, purchase order requirements, and pricing schedules within the ERP system
  • Prepare and analyze billing and collections metrics, including invoice accuracy, billing cycle times, dispute aging, DSO trends, collections performance, and cash application reporting
  • Support month-end close activities by ensuring billing, receivables, accruals, and related reconciliations are completed accurately and on schedule
  • Identify opportunities to improve billing workflows, reporting capabilities, automation, and internal controls across the order-to-cash process
What we offer
What we offer
  • medical insurance
  • vision insurance
  • dental insurance
  • life insurance
  • disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

It Support Specialist

We are looking for an IT Support Specialist to provide dependable technical assi...
Location
Location
United States , New Jersey
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hands-on experience providing Level 2 IT support in a help desk, desktop support, or similar technical environment
  • Strong working knowledge of Microsoft Windows and the ability to troubleshoot desktop-related issues efficiently
  • Experience supporting Microsoft 365 products and services in a business setting
  • Familiarity with service desk ticket management and maintaining accurate support documentation
  • Basic network troubleshooting skills, including identifying common connectivity and hardware issues
  • Ability to deliver excellent customer service while supporting users with varying levels of technical knowledge
  • Exposure to Windows Server support is preferred
  • Experience with ConnectWise Manage, Automate, or Control is preferred but not required
Job Responsibility
Job Responsibility
  • Deliver technical support for users both remotely and at client locations within a reasonable local travel radius
  • Resolve issues involving Windows desktops, user workstations, and common operating system problems
  • Support Microsoft 365 environments, including account access, application troubleshooting, and day-to-day end-user assistance
  • Investigate and remediate malware, virus, and other endpoint security incidents
  • Assist with Windows Server problem resolution and perform basic repair or support tasks
  • Perform entry-level network setup and diagnostic work
  • Use service desk tools and support platforms to document requests, manage tickets, and provide timely follow-up
  • Communicate clearly with users, prioritize issues appropriately, and escalate concerns when needed
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
Read More
Arrow Right

Resourcing Operations Specialist

I am looking for a Resourcing Operations Specialist to join a leading aerospace ...
Location
Location
United Kingdom , Belfast
Salary
Salary:
23.59 - 31.57 GBP / Hour
morson.com Logo
Morson Talent
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3 years’ experience within HR Operations, Resourcing, Talent Acquisition coordination, recruitment operations, or a similar role
  • Experience using a major HRIS platform such as Workday, SAP, Oracle, or similar
  • Strong Excel or Google Sheets skills, including functions, reporting, trackers, and ideally automation
  • Previous experience supporting onboarding, vetting, background checks, security clearance, global mobility, or visa processes
  • Strong attention to detail, with the ability to manage complex data accurately
  • Confident communicator with the ability to deal with candidates, hiring managers, and internal stakeholders
  • Highly organised, proactive, and comfortable owning tasks through to completion
  • Degree in HR, Business, Marketing, or a related discipline would be beneficial
Job Responsibility
Job Responsibility
  • Act as a power user for Workday, taking ownership of resourcing data, reporting, process updates, and data accuracy
  • Maintain and improve Google Sheet trackers, ensuring they remain accurate, audit-ready, and fit for compliance reporting
  • Manage candidate pipelines and support candidates through onboarding, vetting, background checks, security clearance, and global mobility processes
  • Identify process gaps and help implement more efficient and scalable ways of working
  • Act as the main point of contact for key internal stakeholders including IT, Security, Legal, HRBP, Global Mobility, and hiring managers
  • Ensure new starters have the correct access, equipment, compliance checks, and documentation in place ahead of their start date
  • Provide clear and timely updates to candidates throughout the onboarding journey
  • Translate complex internal processes, security requirements, visa information, and policy details into clear communication for candidates and stakeholders
  • Proactively flag issues, missing information, or delays and take ownership through to resolution
  • Fulltime
Read More
Arrow Right

Regulatory Support Specialist

Location
Location
Taiwan , Taipei City
Salary
Salary:
Not provided
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Stakeholder management: demonstrated experience in a customer support, operations, regulatory, risk, or analytics role where you regularly worked with multiple stakeholders in different teams and with different perspectives
  • Strong data literacy and comfort working with spreadsheets and querying tools to pull, join, and sanity-check datasets for internal and external presentation
  • Excellent written communication skills, with the ability to translate technical and operational details into clear narratives that regulators and non-technical partners can understand
  • High attention to detail and a strong sense of ownership for data quality, documentation hygiene, and meeting deadlines, especially when responding to formal government requests
  • Comfort working in a fast-paced occasionally ambiguous environment, balancing multiple requests and priorities while following structured processes and escalation paths
  • Continuous improvement mindset: You proactively look for opportunities to Ability to thrive under pressure in a fast-paced, unstructured environment
  • Working proficiency in Mandarin and English. Note that you will be required to review Chinese-language regulatory correspondence and draft or quality-check responses, especially for Taiwan regulators. You will be expected to engage with internal stakeholders in both Mandarin and English.
Job Responsibility
Job Responsibility
  • Executional Excellence: Deliver outstanding operational outcomes in line with agreed service level agreements, while respecting our regulatory obligations
  • Maintain a high quality of output and attention to detail to ensure that tasks are accurate and complete on time
  • Data & Case Handling: Own monthly and periodic data provisions to regulators, ensuring data is accurate, timely, and aligned to agreed templates and automation flows.
  • Pull, reconcile, and quality-check data needed for audits and RFIs using internal data tools such as QueryBuilder, dashboards, and trackers.
  • Prepare first-draft written responses and supporting attachments for routine audits and requests
  • Support on-site or virtual audits by organising data packs, walking through operational flows, and capturing follow-up actions, with L4 or Legal acting as primary external lead
  • Subject Matter Expertise: Demonstrates a deep expertise in our regulatory and reporting requirements in Taiwan
  • has the ability to address agent inquiries and handle escalations to ensure regulatory compliance and meet SLA.
  • Operational Excellence: As the team's scope increases across the APAC region, you will play a key role in ensuring continuous improvement and seamless operations as the team scales
  • Drive improvements to efficiency, accuracy, scalability and robustness by proactively identifying areas for improvement
  • Fulltime
Read More
Arrow Right

Oss Platform Operations Specialist - Vois

We are seeking a skilled professional to support and enhance OSS platform operat...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in telecom OSS environments with strong knowledge of NMS/EMS platforms
  • Familiarity with tools such as Huawei U2000, Nokia NetAct, Ericsson ENM, or similar systems
  • Proficiency in Unix/Linux environments and scripting/coding (e.g., Python, Shell, APIs)
  • Understanding of monitoring tools and OSS systems such as Nagios, SolarWinds, or similar
  • Basic knowledge of cloud platforms (e.g., Azure, AWS) and virtualisation technologies
  • Understanding of networking protocols and architectures (e.g., SNMP, ICMP, MPLS, SD-WAN)
  • Knowledge of ITIL practices and Agile methodologies
  • Strong communication skills with the ability to work collaboratively across teams
  • Willingness to work in a rotational shift environment and adapt to evolving priorities
  • A continuous learning mindset with the ability to guide and support colleagues
Job Responsibility
Job Responsibility
  • Ensure high availability and reliability of OSS applications within scope
  • Take end-to-end ownership of incident resolution, including fault identification, troubleshooting, and closure within agreed targets
  • Collaborate with vendors and internal teams for debugging, issue resolution, and performance improvements
  • Coordinate planned and unplanned changes, including system upgrades, deployments, and integrations
  • Support application lifecycle management, including upgrades, bug fixes, and capacity planning
  • Drive continuous improvement by identifying opportunities for automation and process optimisation
  • Manage user access, dashboards, KPIs, monitoring, and alerting systems across platforms
  • Work closely with network teams to improve integrations between systems and monitoring tools
  • Produce operational and value-based performance reports for stakeholders
  • Contribute to knowledge sharing and support capability building within the wider team
What we offer
What we offer
  • Opportunity to work on advanced OSS technologies within a global telecom environment
  • Exposure to multi-vendor platforms and complex network ecosystems
  • Collaborative work culture focused on innovation and continuous improvement
  • Flexible working approach supporting work-life balance
  • Opportunities for professional development, learning, and career growth
  • Fulltime
Read More
Arrow Right