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Operations Support Specialist (Automations)

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Eucalyptus

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Location:
Philippines , Manila

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This role sits at the heart of CoHub — the Clinical Operations Hub within Eucalyptus's Patient Operations team — where operational excellence meets automation delivery. You'll bridge day-to-day practitioner support with hands-on workflow building, collaborating closely with the central Automation Team and clinical services to keep care operations running efficiently at scale.

Job Responsibility:

  • Be the first point of contact for practitioners and pharmacy partners — responding promptly to inquiries, proactively checking in, and surfacing insights to the clinical services team and wider business
  • Monitor and manage consult queues, taking action based on established guidelines to keep operations running smoothly and within target
  • Handle practitioner issue resolution end-to-end — troubleshooting operational and technical problems, escalating where needed, and coordinating seamless onboarding for new practitioners
  • Design, build, and maintain automation workflows using Lorikeet, with a focus on reliability, scalability, and reducing manual effort across the team
  • Deliver scoped automation projects from brief to production — building, testing, and iterating based on performance data, logs, and stakeholder feedback
  • Take end-to-end ownership of a dedicated operational function (e.g. payments, timesheets, or onboarding), ensuring it runs accurately and efficiently

Requirements:

  • 3+ years of experience in Customer Service, Operations, or Support — ideally in SaaS, healthcare, or telehealth — with a track record of owning processes end-to-end
  • Hands-on experience building and maintaining automation workflows using low-code/no-code tools (e.g. Zapier, n8n, Make or similar), comfortable working from brief to production independently
  • Strong analytical mindset with the ability to use data to identify process gaps, measure impact, and drive continuous improvement
  • Clear and confident communicator with excellent written and spoken English and the ability to explain technical concepts to non-technical stakeholders
  • Proactive and detail-oriented, comfortable managing BAU responsibilities alongside longer-running automation projects with minimal supervision
  • Adaptable and curious, with a learner's mindset and genuine excitement to grow your automation and AI skillset in a fast-moving health tech environment

Nice to have:

  • Familiarity with APIs, webhooks, or basic scripting (e.g. JavaScript or Python)
  • Experience with AI-powered automation, including prompt engineering or NLP concepts
What we offer:
  • Wellness budgets
  • Social clubs
  • Hybrid work arrangement
  • Comprehensive health coverage (including up to 2 dependents)
  • Vacation, sick, and parental leaves
  • 13th-month pay
  • Statutory benefits
  • Transport allowance

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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