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Operations Support Specialist – Gaming Development Lab

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Robert Half

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Location:
United States , Redmond

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking an Operations Support Specialist to maintain and support the development environment for gaming systems. This role requires a self-sufficient problem solver who can prioritize tasks, troubleshoot issues, document processes, and communicate effectively.

Job Responsibility:

  • DRI (Designated Responsible Individual) – Work independently, scope simple projects, and set priorities for other team members
  • Incident Management & Support – Monitor and triage support requests, engage with customers professionally, troubleshoot IT infrastructure issues, document resolutions, and ensure SLAs are met
  • Infrastructure Deployment & Maintenance – Deploy, configure, relocate, and decommission hardware (servers, racks, cabling)
  • Perform system administration using PowerShell and ensure security compliance
  • Conduct routine lab checks for infrastructure issues
  • Asset & Inventory Management – Track and update hardware inventory, manage asset lifecycle (renames, relocations, decommissions), and ensure metadata accuracy

Requirements:

  • 4+ years in IT support, incident management, and troubleshooting (Windows Server/Desktop)
  • 4+ years in IT operations, including hardware deployment, OS configuration, and security compliance (A+, CCENT, Windows Server Hybrid Admin certs preferred)
  • 4+ years managing IT assets using datasheets/relational databases
  • Proficiency in IT infrastructure, networking basics, PowerShell scripting, and professional written communication
  • Ability to lift and move equipment weighing up to 50 pounds
  • Ability to perform repetitive lifting and moving of items up to 10 lbs
  • Ability to work in a datacenter/lab environment, including standing for extended periods, cabling above 6 feet, and working at ground level
  • Ability to use basic hand tools for installing shelves, switches, servers, and other infrastructure equipment
  • Work may involve exposure to elevated noise levels, requiring hearing protection

Nice to have:

  • Azure Support – Managing cloud infrastructure, creating and migrating resources
  • Security & Monitoring – Enterprise vulnerability management, logging, and compliance
  • Enterprise Storage – EMC Isilon cluster support and SMB share management
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
March 23, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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