CrawlJobs Logo

Operations Support Rep II

urmc.rochester.edu Logo

University of Rochester

Location Icon

Location:
United States of America , Rochester

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

18.65 - 26.11 USD / Hour
Save Job
Save Icon
Apply Position

Job Description:

Provides vital dispatch and communication support for the entire University and its affiliates. Responds to and manages high-volume inbound inquiries via phone, email, web, and electronic interfaces. Troubleshoots and provides resolutions to issues with critical and non-critical inquiries regarding equipment and operating systems; creates and dispatches work orders; monitors multiple, distinct building automated alarm systems; provides communication, dispatches, provides basic technical support, and creates National Incident Management System (NIMS) based documentation for all University emergencies.

Job Responsibility:

  • Responds to service calls and requests by answering telephone, e-mail, and web-based, including social media, service call requests from members of the University community and non-University community
  • Troubleshoots response to the nature of the request, with special attention to critical situations
  • Determines appropriate responses based on the nature of the request, with special attention to critical and urgent situations
  • Creates and dispatches work orders to appropriate personnel and departments depending on the level and severity of the request
  • Determines which service calls should be elevated to emergency status
  • Determines if work request is billable
  • Obtains and verifies Workday/FRS accounts to ensure accurate billing of services
  • Continuously monitors and responds to building automation system alarms, which may indicate a broad range of alerts, including life safety, criticalities, field panel failures, refrigeration, plumbing, and HVAC issues, electrical systems and generators problems, and alerts for changes affecting building controls and research projects. Troubleshoots and rapidly responds to alarms
  • Analyzes multiple alarms and compares to shutdown notices or control center shutdowns, which provides notification of mechanics working in area
  • Obtains authorization to contact (call-in) internal Facilities staff or other University personnel accordingly
  • Prepares emergency documentation based on the comprehensive national approach of the National Incident Management System (NIMS). Follows emergency protocols accordingly
  • Contacts the appropriate supervisor and/or manager on-call, as well as senior leadership, notifying them of the emergency, and responding based on their directive
  • Contacts external vendors, external utilities, and respective University stakeholders. Determines response level based on the severity of the emergency
  • Enacts the University Emergency Operations Center (EOC) as specifically directed by only the EOC Commander, assists with communication and dispatch during the heightened emergency, and closes the EOC as directed by the EOC Commander
  • Documents step-by-step actions during all emergencies on the electronic emergency log form
  • Dispatches and provides updates as necessary throughout the emergency
  • Submits emergency log and summary to stakeholders within one hour once the emergency has been cleared by Public Safety or Facilities leadership, respectively
  • Passes the annual emergency scenario practical testing
  • Participates in the required on-call rotation
  • Rotation duration is one consecutive week
  • Maintains, promotes, and supports a safe and positive working environment
  • Assists with training and shadowing of newly hired Operation Support Specialist staff and assists with preparing new staff for the end-of-training exam
  • Manages CSC Control Center, the comprehensive management program, which houses critical facilities information, including absences, shutdowns, staff work location, weekend and holiday hours, after hours, on-call, off-site, elevator, fire panel, vehicles list, critical phone numbers, and waste/recycling
  • Updates on-call personnel and contact information
  • Monitors the National Oceanic and Atmospheric Administration Weather (NOAA) system per EHS requirements and monitors the Public Safety two-way radio
  • Responds to after-hours parking customer phone inquiries, after-hours SMH Environmental Services work orders, and phone support for various departments as needed
  • Assists with the resolution of facilities operational problems within defined schedules and service level agreements

Requirements:

  • High School diploma or equivalent and 2 years of related work experience, including one year in the Facilities Customer Service Department required
  • Or equivalent combination of education and experience
  • Customer Service, Control Center, and Emergency response experience required
  • Skills with typing/keyboarding required
  • Familiarity with Microsoft Office, and the ability to utilize multi-line telephones and other office equipment, including copiers, scanners, and printers required
  • Ability to articulate professionally required
  • Proven ability to react to stressful situations in a calm and professional manner required
  • National Incident Management System (NIMS) certification within 1 year required

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
University of Rochester - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon
PREMIUM
More languages and countries
+ Unlock 31694 hidden job offers
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Operations Support Rep II

Operations Support Rep II

Provides vital dispatch and communication support for the entire University and ...
Location
Location
United States of America , Rochester
Salary
Salary:
18.65 - 26.11 USD / Hour
urmc.rochester.edu Logo
University of Rochester
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma or equivalent and 2 years of related work experience, including one year in the Facilities Customer Service Department required
  • Or equivalent combination of education and experience
  • Customer Service, Control Center, and Emergency response experience required
  • Skills with typing/keyboarding required
  • Familiarity with Microsoft Office, and the ability to utilize multi-line telephones and other office equipment, including copiers, scanners, and printers required
  • Ability to articulate professionally required
  • Proven ability to react to stressful situations in a calm and professional manner required
  • National Incident Management System (NIMS) certification within 1 year required
Job Responsibility
Job Responsibility
  • Responds to service calls and requests by answering telephone, e-mail, and web-based, including social media, service call requests from members of the University community and non-University community
  • Troubleshoots response to the nature of the request, with special attention to critical situations
  • Determines appropriate responses based on the nature of the request, with special attention to critical and urgent situations
  • Creates and dispatches work orders to appropriate personnel and departments depending on the level and severity of the request
  • Determines which service calls should be elevated to emergency status
  • Determines if work request is billable
  • Obtains and verifies Workday/FRS accounts to ensure accurate billing of services
  • Continuously monitors and responds to building automation system alarms, which may indicate a broad range of alerts, including life safety, criticalities, field panel failures, refrigeration, plumbing, and HVAC issues, electrical systems and generators problems, and alerts for changes affecting building controls and research projects. Troubleshoots and rapidly responds to alarms
  • Analyzes multiple alarms and compares to shutdown notices or control center shutdowns, which provides notification of mechanics working in area
  • Obtains authorization to contact (call-in) internal Facilities staff or other University personnel accordingly
  • Parttime
Read More
Arrow Right
New

Human Resources (HR) Rep II (Contractor)

Location
Location
United States , Philadelphia
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-5 years of experience in human resources, HR operations, shared services, or a closely related support role
  • Demonstrated ability to interpret HR policies, procedures, and guidelines and apply them to employee and manager inquiries
  • Hands-on experience handling payroll, tax, employee relations, or other sensitive HR matters with accuracy and discretion
  • Strong verbal and written communication skills with the ability to explain complex information clearly and professionally
  • Ability to investigate issues thoroughly, manage escalations, and resolve cases within defined service level expectations
  • Experience supporting process improvement efforts, maintaining HR knowledge databases, or contributing to operational documentation
  • Comfortable partnering with cross-functional HR teams and assisting with training or support for less experienced staff
  • Flexibility to work variable hours, including nights, weekends, and overtime, based on business demands.
Job Responsibility
Job Responsibility
  • Resolve advanced HR inquiries from employees and managers, including issues involving policy interpretation, payroll concerns, tax-related questions, and employee relations matters
  • Address escalated cases referred by HR Advisors and deliver timely, accurate follow-up in alignment with established service expectations
  • Research and manage non-routine HR issues that fall outside standard training, using independent judgment to determine appropriate solutions
  • Contribute to the ongoing effectiveness of HR Shared Services by completing assigned process work and identifying ways to improve efficiency and service quality
  • Collaborate with HR teams and business partners to strengthen alignment, share knowledge, and support consistent service across departments
  • Assist with the rollout and operational support of new HR services and related project activities as they move into team workflows
  • Maintain and enhance departmental knowledge resources and databases so advisors can independently resolve a broader range of incoming requests
  • Provide guidance and day-to-day support to entry-level representatives and newly onboarded team members when needed
  • Support variable scheduling needs, including evenings, weekends, and overtime, while maintaining reliable attendance and punctuality
  • Perform additional HR support duties as assigned to meet team and business needs.
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Administrative Officer

Join Her Majesty's Courts and Tribunals Service (HMCTS) as an Administrative Off...
Location
Location
United Kingdom , Durham
Salary
Salary:
12.36 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous administrative experience and strong organisational skills
  • Ability to manage multiple priorities with accuracy and attention to detail
  • Excellent customer service and clear, professional communication
  • Confidence using computer systems and databases
  • Ability to work independently and as part of a collaborative team
  • 5 GCSEs (A*-C or equivalent), including English and Maths
  • OR NVQ Level II in Business Administration
  • OR relevant administrative experience
Job Responsibility
Job Responsibility
  • Preparing paperwork and case bundles for court hearings, meetings, and tribunals
  • Drafting and processing court documents, orders, and standard correspondence
  • Handling customer enquiries by phone, email, and in person
  • Inputting data, maintaining records, and managing files using HMCTS systems
  • Supporting courtroom operations - including clerking, listing, and rota management
  • Monitoring case progress, verifying information, and updating databases
  • Booking rooms, preparing meeting materials, and assisting with internal training sessions
  • Participating in daily team meetings and contributing to problem-solving activities
  • Working flexibly across functions and supporting with additional roles as needed (e.g. Jury Bailiff Officer, Health & Safety rep)
What we offer
What we offer
  • Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
  • Guaranteed interview for candidates with a disability who meet essential criteria
  • Fulltime
Read More
Arrow Right

Administrative Officer

Join Her Majesty's Courts and Tribunals Service (HMCTS) as an Administrative Off...
Location
Location
United Kingdom , Darlington
Salary
Salary:
12.36 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous administrative experience and strong organisational skills
  • Can manage multiple priorities with accuracy and attention to detail
  • Provides excellent customer service and communicates clearly and professionally
  • Is confident using computer systems and databases
  • Can work independently and as part of a collaborative team
  • 5 GCSEs (A*-C or equivalent), including English and Maths OR NVQ Level II in Business Administration OR relevant administrative experience
Job Responsibility
Job Responsibility
  • Preparing paperwork and case bundles for court hearings, meetings, and tribunals
  • Drafting and processing court documents, orders, and standard correspondence
  • Handling customer enquiries by phone, email, and in person
  • Inputting data, maintaining records, and managing files using HMCTS systems
  • Supporting courtroom operations - including clerking, listing, and rota management
  • Monitoring case progress, verifying information, and updating databases
  • Booking rooms, preparing meeting materials, and assisting with internal training sessions
  • Participating in daily team meetings and contributing to problem-solving activities
  • Working flexibly across functions and supporting with additional roles as needed (e.g. Jury Bailiff Officer, Health & Safety rep)
What we offer
What we offer
  • pension
  • holiday pay
  • Fulltime
Read More
Arrow Right

Customer Rep II, Spec Srvcs, Lab

As a community, the University of Rochester is defined by a deep commitment to M...
Location
Location
United States of America , Rochester
Salary
Salary:
19.62 - 26.49 USD / Hour
urmc.rochester.edu Logo
University of Rochester
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate's degree and 1 year of clinical laboratory or medical experience required
  • Or equivalent combination of education and experience
  • Valid NYS driver’s license upon hire required
Job Responsibility
Job Responsibility
  • Serves as a customer service representative and technical resource in the Pathology and Laboratory Medicine Outreach Customer Support Department
  • Provides professional and expeditious quality customer service
  • Investigates and resolves problems internally and externally
  • Assists with the direction of the daily operations of the department
  • Coordinates the requisition and report processes
  • Directs work flow of Customer Support Representatives based on the status of the call queue
  • Oversees the daily assigned work schedule, including task assignments
  • Makes ad hoc work schedule adjustments due to situational changes and workload demands
  • Provides advanced phone support to team for issues needing immediate attention and problem resolution, such as answering questions, speaking directly with clients and/or providing follow up
  • Serves as resource to Outreach Account team, makes recommendations to improve processes, assists with training, communicates policies and procedures, monitors supplies and provides input on staff performance
  • Fulltime
Read More
Arrow Right

Call Center Rep II

Provides communication support services, including general clerical, general inf...
Location
Location
United States of America , Rochester
Salary
Salary:
19.08 - 25.77 USD / Hour
urmc.rochester.edu Logo
University of Rochester
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma or equivalent
  • 1 year of customer service experience
  • Or equivalent combination of education and experience
Job Responsibility
Job Responsibility
  • Provides communication support services, including general clerical, general information, wayfinding, technical support, provider/service referral, patient registration, and scheduling services
  • Answers large volume of inbound inquiries by phone, email, and other electronic interfaces
  • Follows prescribed protocol and Standard Operating Procedures to schedule patient appointments, resolve patient issues, respond to patient/physician inquiries, handle or redirect billing inquiries, handle patient/customer complaints and provide basic technical support
  • Ensures appropriate use and distribution of Electronic Medical Record information
  • Makes independent decisions to act outside of the protocol to transfer, refer or resolve emergent situations
  • Assesses the urgency of the situation and determines the appropriate action or referral source
  • Accurately and efficiently uses appropriate business systems and/or software to navigate, interpret and analyze, report, troubleshoot, schedule appointments, register patients, record information, and document problem resolutions
  • Answers patient calls using expert knowledge to respond to individual patient needs while adhering to specific protocols
  • Determines when situations warrant contacting Administrators, on call physicians, Security or Public Relations
  • Researches, resolves, and documents non-routine paging issues, which have impacted or delayed patient care
  • Fulltime
Read More
Arrow Right

Customer Service Specialist II

The Customer Service & Operations Specialist will be responsible for consistentl...
Location
Location
United States , Indianapolis
Salary
Salary:
Not provided
napaonline.com Logo
NAPA Auto Parts
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or GED required
  • Previous experience working in a fast-paced billing and customer-oriented role required
  • Ability to work in ambiguous situations when facing circumstances that are unstructured and require original approaches required
  • Must be comfortable in participative problem-solving environments and have high ethical standards
  • Demonstrated skills required: organizational, analytical, planning, prioritization, time management, professionalism, problem-solving, decision-making, flexibility, adaptability, active listening, excellent verbal and written communication and good judgement
  • Must be deadline-oriented, self-motivated, prioritize multiple tasks to meet deadlines, take initiative, and display a sense of urgency
  • Considerable experience with billing systems, reporting, and PCI compliance with multiple funding methods required
  • Proficiency in Microsoft Office Suite – Outlook, Word, and Excel required
  • Intermediate knowledge of Salesforce required
Job Responsibility
Job Responsibility
  • Audit contracts and customer agreements for accuracy and compliance
  • Simultaneously manage inbound and outbound customer phone and email inquiries
  • Receive, review and process inquiries in a timely, accurate and professional manner
  • Always maintain a professional and courteous attitude
  • Review and maintain accuracy of customer accounts and sales opportunities in SalesForce
  • Ability to create custom reports in SalesForce as requested
  • Support and clearly communicate with internal operations and sales team
  • Efficiently navigate though all systems including SalesForce, Five9, D365 and JDE
  • Access information from supplier catalogs and websites
  • Resolve and communicate customer billing inquiries between field reps and management
  • Fulltime
Read More
Arrow Right
New

Senior Lecturer/Associate Professor in Literacy

As a Senior Lecturer / Associate Professor in Literacy, you will play a key role...
Location
Location
Australia , Albury-Wodonga, Bathurst, Port Macquarie, Wagga Wagga
Salary
Salary:
Not provided
csu.edu.au Logo
Charles Sturt University
Expiration Date
June 08, 2026
Flip Icon
Requirements
Requirements
  • A doctoral qualification relevant to literacy or education, with a recognised teaching qualification
  • A strong record of high-quality teaching and student-centred learning
  • An established or emerging research profile aligned to literacy, curriculum or pedagogy
  • The ability to build productive partnerships and contribute to academic leadership
Job Responsibility
Job Responsibility
  • Lead impactful literacy teaching and research
  • Teach across online and on-campus environments
  • Shape future teachers and education practice
  • Contribute to curriculum innovation
  • Build strong relationships with students and partners
  • Provide academic leadership in literacy education
  • Contribute to the School's research profile
  • Supervise higher degree research students
  • Actively engage with professional, community and government stakeholders
  • At Associate Professor level: significant academic leadership, research impact, and contribution to the broader discipline at national/international level
What we offer
What we offer
  • 17% superannuation
  • Fulltime
Read More
Arrow Right