Operations Support Rep II Job at University of Rochester (Rochester)

Operations Support Rep II

Provides vital dispatch and communication support for the entire University and ...

Location

United States of America , Rochester

Salary:

18.65 - 26.11 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent and 2 years of related work experience, including one year in the Facilities Customer Service Department required
Or equivalent combination of education and experience
Customer Service, Control Center, and Emergency response experience required
Skills with typing/keyboarding required
Familiarity with Microsoft Office, and the ability to utilize multi-line telephones and other office equipment, including copiers, scanners, and printers required
Ability to articulate professionally required
Proven ability to react to stressful situations in a calm and professional manner required
National Incident Management System (NIMS) certification within 1 year required

Job Responsibility

Responds to service calls and requests by answering telephone, e-mail, and web-based, including social media, service call requests from members of the University community and non-University community
Troubleshoots response to the nature of the request, with special attention to critical situations
Determines appropriate responses based on the nature of the request, with special attention to critical and urgent situations
Creates and dispatches work orders to appropriate personnel and departments depending on the level and severity of the request
Determines which service calls should be elevated to emergency status
Determines if work request is billable
Obtains and verifies Workday/FRS accounts to ensure accurate billing of services
Continuously monitors and responds to building automation system alarms, which may indicate a broad range of alerts, including life safety, criticalities, field panel failures, refrigeration, plumbing, and HVAC issues, electrical systems and generators problems, and alerts for changes affecting building controls and research projects. Troubleshoots and rapidly responds to alarms
Analyzes multiple alarms and compares to shutdown notices or control center shutdowns, which provides notification of mechanics working in area
Obtains authorization to contact (call-in) internal Facilities staff or other University personnel accordingly

Fulltime

Administrative Officer

Join Her Majesty's Courts and Tribunals Service (HMCTS) as an Administrative Off...

Location

United Kingdom , Durham

Salary:

12.36 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Previous administrative experience and strong organisational skills
Ability to manage multiple priorities with accuracy and attention to detail
Excellent customer service and clear, professional communication
Confidence using computer systems and databases
Ability to work independently and as part of a collaborative team
5 GCSEs (A*-C or equivalent), including English and Maths
OR NVQ Level II in Business Administration
OR relevant administrative experience

Job Responsibility

Preparing paperwork and case bundles for court hearings, meetings, and tribunals
Drafting and processing court documents, orders, and standard correspondence
Handling customer enquiries by phone, email, and in person
Inputting data, maintaining records, and managing files using HMCTS systems
Supporting courtroom operations - including clerking, listing, and rota management
Monitoring case progress, verifying information, and updating databases
Booking rooms, preparing meeting materials, and assisting with internal training sessions
Participating in daily team meetings and contributing to problem-solving activities
Working flexibly across functions and supporting with additional roles as needed (e.g. Jury Bailiff Officer, Health & Safety rep)

What we offer

Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
Guaranteed interview for candidates with a disability who meet essential criteria

Fulltime

Administrative Officer

Join Her Majesty's Courts and Tribunals Service (HMCTS) as an Administrative Off...

Location

United Kingdom , Darlington

Salary:

12.36 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Previous administrative experience and strong organisational skills
Can manage multiple priorities with accuracy and attention to detail
Provides excellent customer service and communicates clearly and professionally
Is confident using computer systems and databases
Can work independently and as part of a collaborative team
5 GCSEs (A*-C or equivalent), including English and Maths OR NVQ Level II in Business Administration OR relevant administrative experience

Job Responsibility

Preparing paperwork and case bundles for court hearings, meetings, and tribunals
Drafting and processing court documents, orders, and standard correspondence
Handling customer enquiries by phone, email, and in person
Inputting data, maintaining records, and managing files using HMCTS systems
Supporting courtroom operations - including clerking, listing, and rota management
Monitoring case progress, verifying information, and updating databases
Booking rooms, preparing meeting materials, and assisting with internal training sessions
Participating in daily team meetings and contributing to problem-solving activities
Working flexibly across functions and supporting with additional roles as needed (e.g. Jury Bailiff Officer, Health & Safety rep)

What we offer

pension
holiday pay

Fulltime

Customer Rep II, Spec Srvcs, Lab

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

19.62 - 26.49 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 1 year of clinical laboratory or medical experience required
Or equivalent combination of education and experience
Valid NYS driver’s license upon hire required

Job Responsibility

Serves as a customer service representative and technical resource in the Pathology and Laboratory Medicine Outreach Customer Support Department
Provides professional and expeditious quality customer service
Investigates and resolves problems internally and externally
Assists with the direction of the daily operations of the department
Coordinates the requisition and report processes
Directs work flow of Customer Support Representatives based on the status of the call queue
Oversees the daily assigned work schedule, including task assignments
Makes ad hoc work schedule adjustments due to situational changes and workload demands
Provides advanced phone support to team for issues needing immediate attention and problem resolution, such as answering questions, speaking directly with clients and/or providing follow up
Serves as resource to Outreach Account team, makes recommendations to improve processes, assists with training, communicates policies and procedures, monitors supplies and provides input on staff performance

Fulltime

Call Center Rep II

Provides communication support services, including general clerical, general inf...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
1 year of customer service experience
Or equivalent combination of education and experience

Job Responsibility

Provides communication support services, including general clerical, general information, wayfinding, technical support, provider/service referral, patient registration, and scheduling services
Answers large volume of inbound inquiries by phone, email, and other electronic interfaces
Follows prescribed protocol and Standard Operating Procedures to schedule patient appointments, resolve patient issues, respond to patient/physician inquiries, handle or redirect billing inquiries, handle patient/customer complaints and provide basic technical support
Ensures appropriate use and distribution of Electronic Medical Record information
Makes independent decisions to act outside of the protocol to transfer, refer or resolve emergent situations
Assesses the urgency of the situation and determines the appropriate action or referral source
Accurately and efficiently uses appropriate business systems and/or software to navigate, interpret and analyze, report, troubleshoot, schedule appointments, register patients, record information, and document problem resolutions
Answers patient calls using expert knowledge to respond to individual patient needs while adhering to specific protocols
Determines when situations warrant contacting Administrators, on call physicians, Security or Public Relations
Researches, resolves, and documents non-routine paging issues, which have impacted or delayed patient care

Fulltime

New

Estimator

The Estimator I plays a key supporting role in the preparation of cost estimates...

Location

United States , San Antonio

Salary:

Not provided

Ceco Concrete Construction, LLC

Expiration Date

Until further notice

Requirements

Bachelor’s degree in engineering, construction management or equivalent combination of technical training and related experience
1-3 years of experience supporting similar key position responsibilities
Experienced command of construction cost estimating software and Takeoff Systems
Thorough knowledge and understanding of general and subcontract documents, drawings, specifications, construction means, methods and materials
Proficient with Microsoft Office Suite (Word, Excel, and Outlook)

Job Responsibility

Prepares accurate take-offs for assigned projects on all types of contracts ranging from small to large and quite complex in nature
Provides project cost estimates & bids for assigned projects on all types of contracts ranging from small to large and quite complex in nature
Gathers, calculates and compiles data for use in the bid proposal estimates
Attend pre-bid meetings and site visits to gather information necessary for preparing bids
Solicits and coordinates sub-trade bids and supplier quotes for labor, material and equipment to meet project specifications and budget requirements
Reviews and incorporates historical data from purchase orders subcontracts, productivity analysis reports and man hour figures to ensure accuracy in bid process
Audits proposal specifications and drawings to determine scope of work
Assists with maximizing profitability with a focus on long term growth without compromising safety or quality by monitoring cash flow, project margins, labor planning and spending while preparing a bid on a project
Performs special projects and completes all other duties as assigned or requested for the general support of the field organization

What we offer

Inclusive Medical, Dental, Vision, Accident, and Illness insurance
Company paid Disability and Life insurance
Health Savings Account contribution of up to $1,000 per year
401(k) retirement savings program with a company match
Employee Assistance Program including discounts with major vendors & products
Mental and physical wellness programs
Competitive time off package including vacation, sick, and holiday pay
Career advancement opportunities with a stable well-established organization
Tuition reimbursement program and access to LinkedIn Learning course

Fulltime

New

Ays runner

Our jobs aren’t just about moving items from one place to another. Instead, we w...

Location

United States , New Orleans

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Must be able to stand, sit, or walk for an extended time
Must be able to move through narrow, confined, or elevated spaces
Must be able to move up and down stairs and/or service ramps
Must be able to read and visually verify information in a variety of formats, including small print
Must be able to visually inspect tools, equipment, or machines
Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 55 pounds without assistance

Job Responsibility

Deliver items directly to guests in their room
Provide support to housekeeping, engineering, banquets, restaurants, the front office, or other areas that need assistance
Ensure smooth operations throughout the entire hotel
Ensure a safe work place
Follow company policies and procedures
Maintain confidentiality
Uphold quality standards
Ensure uniform, personal appearance, and communications are professional

Fulltime

New

Project superintendent

We are a team of engineers, managers, and builders who are down to earth and sta...

Location

United States , Cincinnati

Salary:

Not provided

Ceco Concrete Construction, LLC

Expiration Date

Until further notice

Requirements

Minimum of 2 years’ experience supporting similar key position responsibilities at meeting or exceeding performance expectations
Excellent communication and interpersonal skills with the ability to communicate effectively with all levels of the organization, as well as with customers and subcontractors
Detail oriented with the ability to efficiently analyze and organize significant amounts of information regarding jobsite productivities, quality procedures and safety initiatives
Proficient with Microsoft Office Suite (Word, Excel, Project and Outlook)
Knowledgeable of safety and relevant OSHA requirements and regulations
Ability to travel and work for extended period of time on projects outside of office area

Job Responsibility

Assures achievement of productivity, quality and safety objectives
Supervises hiring, training, job assignment, promotion, transfers, layoffs and terminations for field personnel in accordance with company equal employment opportunity guidelines
Manages personnel development and activities to maximize efficiency of workforce
Assists the project team in establishing the sequential steps involved in all processes with the scope of the project, and adapts schedules and work tasks accordingly
Troubleshoots and resolves concerns regarding constructability with project team
Develops and maintains customer relationships to enhance company’s ability to procure future projects
Assists with the development and coordination of material and equipment schedules and promotes their efficient use
Performs special projects and completes all other duties as assigned or requested for the general support of the organization

What we offer

Inclusive Medical, Dental, Vision, Accident, and Illness insurance
Company paid Disability and Life insurance
Health Savings Account contribution of up to $1,000 per year
401(k) retirement savings program with a company match
Employee Assistance Program including discounts with major vendors & products
Mental and physical wellness programs
Competitive time off package including vacation, sick, and holiday pay
Career advancement opportunities with a stable well-established organization
Tuition reimbursement program and access to LinkedIn Learning courses

Fulltime

Operations Support Rep II

University of Rochester

Location:
United States of America , Rochester

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

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