Operations Support Rep II Job at University of Rochester (Rochester)

Operations Support Rep II

Provides vital dispatch and communication support for the entire University and ...

Location

United States of America , Rochester

Salary:

18.65 - 26.11 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent and 2 years of related work experience, including one year in the Facilities Customer Service Department required
Or equivalent combination of education and experience
Customer Service, Control Center, and Emergency response experience required
Skills with typing/keyboarding required
Familiarity with Microsoft Office, and the ability to utilize multi-line telephones and other office equipment, including copiers, scanners, and printers required
Ability to articulate professionally required
Proven ability to react to stressful situations in a calm and professional manner required
National Incident Management System (NIMS) certification within 1 year required

Job Responsibility

Responds to service calls and requests by answering telephone, e-mail, and web-based, including social media, service call requests from members of the University community and non-University community
Troubleshoots response to the nature of the request, with special attention to critical situations
Determines appropriate responses based on the nature of the request, with special attention to critical and urgent situations
Creates and dispatches work orders to appropriate personnel and departments depending on the level and severity of the request
Determines which service calls should be elevated to emergency status
Determines if work request is billable
Obtains and verifies Workday/FRS accounts to ensure accurate billing of services
Continuously monitors and responds to building automation system alarms, which may indicate a broad range of alerts, including life safety, criticalities, field panel failures, refrigeration, plumbing, and HVAC issues, electrical systems and generators problems, and alerts for changes affecting building controls and research projects. Troubleshoots and rapidly responds to alarms
Analyzes multiple alarms and compares to shutdown notices or control center shutdowns, which provides notification of mechanics working in area
Obtains authorization to contact (call-in) internal Facilities staff or other University personnel accordingly

Fulltime

Administrative Officer

Join Her Majesty's Courts and Tribunals Service (HMCTS) as an Administrative Off...

Location

United Kingdom , Durham

Salary:

12.36 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Previous administrative experience and strong organisational skills
Ability to manage multiple priorities with accuracy and attention to detail
Excellent customer service and clear, professional communication
Confidence using computer systems and databases
Ability to work independently and as part of a collaborative team
5 GCSEs (A*-C or equivalent), including English and Maths
OR NVQ Level II in Business Administration
OR relevant administrative experience

Job Responsibility

Preparing paperwork and case bundles for court hearings, meetings, and tribunals
Drafting and processing court documents, orders, and standard correspondence
Handling customer enquiries by phone, email, and in person
Inputting data, maintaining records, and managing files using HMCTS systems
Supporting courtroom operations - including clerking, listing, and rota management
Monitoring case progress, verifying information, and updating databases
Booking rooms, preparing meeting materials, and assisting with internal training sessions
Participating in daily team meetings and contributing to problem-solving activities
Working flexibly across functions and supporting with additional roles as needed (e.g. Jury Bailiff Officer, Health & Safety rep)

What we offer

Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
Guaranteed interview for candidates with a disability who meet essential criteria

Fulltime

Virtual Business Banker II

The Virtual Business Banker II (VBB II) is responsible for daily operations, exe...

Location

United States , Plano; New York; Richmond; Miami; Mandeville; McLean; Houston

Salary:

122100.00 - 167300.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

At least 2 years of Business Banking experience

Job Responsibility

Responsible for relationship management, retention, and deepening of the assigned book of business as well as acquiring new relationships through assigned leads, referrals, sales campaigns, etc.
Build and foster a strong team of partners through the interaction model to best support customers (Treasury Management Officer, Merchant Services, Business Card Reps, Market Credit Exec, Sales Support)
Exhibits the ability to successfully multitask in a virtual setting, while proactively engaging clients and prospects
Efficiently navigate customer relationship management software, as well as other relevant applications simultaneously
Actively utilizes Sales Relationship Management system with calls, pipeline activities and sales results
Maintains a regular calling cadence on clients and leads in order to generate high quality new deposit, treasury, and lending business to achieve or exceed targets
Demonstrates proficient understanding of complex business cash flow cycle, including treasury management, operating cash flow, and business financial statements
Assesses customer needs and recommends alternative products or solutions through defined sales processes
Effectively establish rapport with clients and prospects, maintain a clear product and service knowledge skill set to adequately understand the business’ operating model, and recommend the appropriate product solution
Refers customer to appropriate channel for complex Treasury Management and Merchant Service product needs and follow up to ensure products/accounts are opened and engaged

What we offer

comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

Fulltime

Administrative Officer

Join Her Majesty's Courts and Tribunals Service (HMCTS) as an Administrative Off...

Location

United Kingdom , Darlington

Salary:

12.36 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Previous administrative experience and strong organisational skills
Can manage multiple priorities with accuracy and attention to detail
Provides excellent customer service and communicates clearly and professionally
Is confident using computer systems and databases
Can work independently and as part of a collaborative team
5 GCSEs (A*-C or equivalent), including English and Maths OR NVQ Level II in Business Administration OR relevant administrative experience

Job Responsibility

Preparing paperwork and case bundles for court hearings, meetings, and tribunals
Drafting and processing court documents, orders, and standard correspondence
Handling customer enquiries by phone, email, and in person
Inputting data, maintaining records, and managing files using HMCTS systems
Supporting courtroom operations - including clerking, listing, and rota management
Monitoring case progress, verifying information, and updating databases
Booking rooms, preparing meeting materials, and assisting with internal training sessions
Participating in daily team meetings and contributing to problem-solving activities
Working flexibly across functions and supporting with additional roles as needed (e.g. Jury Bailiff Officer, Health & Safety rep)

What we offer

pension
holiday pay

Fulltime

Customer Rep II, Spec Srvcs, Lab

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

19.62 - 26.49 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 1 year of clinical laboratory or medical experience required
Or equivalent combination of education and experience
Valid NYS driver’s license upon hire required

Job Responsibility

Serves as a customer service representative and technical resource in the Pathology and Laboratory Medicine Outreach Customer Support Department
Provides professional and expeditious quality customer service
Investigates and resolves problems internally and externally
Assists with the direction of the daily operations of the department
Coordinates the requisition and report processes
Directs work flow of Customer Support Representatives based on the status of the call queue
Oversees the daily assigned work schedule, including task assignments
Makes ad hoc work schedule adjustments due to situational changes and workload demands
Provides advanced phone support to team for issues needing immediate attention and problem resolution, such as answering questions, speaking directly with clients and/or providing follow up
Serves as resource to Outreach Account team, makes recommendations to improve processes, assists with training, communicates policies and procedures, monitors supplies and provides input on staff performance

Fulltime

Call Center Rep II

Provides communication support services, including general clerical, general inf...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
1 year of customer service experience
Or equivalent combination of education and experience

Job Responsibility

Provides communication support services, including general clerical, general information, wayfinding, technical support, provider/service referral, patient registration, and scheduling services
Answers large volume of inbound inquiries by phone, email, and other electronic interfaces
Follows prescribed protocol and Standard Operating Procedures to schedule patient appointments, resolve patient issues, respond to patient/physician inquiries, handle or redirect billing inquiries, handle patient/customer complaints and provide basic technical support
Ensures appropriate use and distribution of Electronic Medical Record information
Makes independent decisions to act outside of the protocol to transfer, refer or resolve emergent situations
Assesses the urgency of the situation and determines the appropriate action or referral source
Accurately and efficiently uses appropriate business systems and/or software to navigate, interpret and analyze, report, troubleshoot, schedule appointments, register patients, record information, and document problem resolutions
Answers patient calls using expert knowledge to respond to individual patient needs while adhering to specific protocols
Determines when situations warrant contacting Administrators, on call physicians, Security or Public Relations
Researches, resolves, and documents non-routine paging issues, which have impacted or delayed patient care

Fulltime

New

Project Controls Coordinator III

Under the direction of the Supervisor Project Controls, the Analyst will perform...

Location

Canada , North York

Salary:

55.00 - 58.00 CAD / Hour

Randstad

Expiration Date

June 03, 2026

Requirements

Four Year Degree or combination of education and related experience
Minimum of 5 years of Project Controls or Project Management experience
Project Management professional designation is preferred
Experienced analytical skills including Earned Value Management
An independent worker within a team setting
Demonstrated professional engagement at a high level with work group, stakeholders, and contractors in a team setting
Proficient in the use of SAP, Oracle and MS office suite, intermediate+ Excel skills
Excellent communication, interpersonal, and organizational skills
Ability to effectively manage and prioritize workload, bring issues forward and develop working relationships at all levels of the organization
Detail oriented and understands the importance of data reconciliation

Job Responsibility

Analyze and maintain the project costs at the WBS level including control budget, incurred costs, commitments, and forecast
Provide the project team with accurate and timely cost information and reporting
Perform earned value measurements to anticipate forecast impacts
Perform monthly project close processes and prepare monthly project reports and comparative capital cost estimates for the project in Excel and EcoSys
Prepare and document project change orders timely in accordance with Project Management Office standards
Engage the Project Managers in meetings and discussions to review and reforecast project costs
Review cost transactions to ensure accurate project costs
Communicate with larger Controls team for the project
Liaise with Project Managers and Field Cost Analysts to ensure engagement with the project progress, changes, highlights and issues
Maintain the project Work Breakdown Structure such that it facilitates project execution and cost control during project execution and meets accounting requirements for asset creation and project closeout

Fulltime

New

Mechanical Engineer - Energy Solutions

Join a Team of engineers dedicated to working hand-in-hand with large manufactur...

Location

Canada , North York

Salary:

65.00 - 68.00 CAD / Hour

Randstad

Expiration Date

May 09, 2026

Requirements

Engineering Degree preferred, Chemical or Mechanical Engineering preferred
Membership in Professional Engineers of Ontario or similar professional organization is preferred
Proven skills in: leading and influencing without explicit authority
time management
Ability to work independently but work within team of like-minded professionals
Valid driver’s license with a responsible driving record is needed

Job Responsibility

Identify new contacts and conduct at large manufacturing facilities to for the purpose to arrange site visits
Attend joint-site visits with team members to support in the identification and quantification of potential energy savings projects
Balance multiple priorities: Able to effectively manage time and priorities, consistently delivering in firm annual savings targets
Quantify impact and secure buy-in: Build technical savings calculations, sometimes from scratch, to support project justification and persuade key stakeholders on execution of work
Provide solutions to complex problems: expertly analyze complex operations across various industries and synthesize available information to create solutions equally appealing to business and technical people
Forge long-term customer relationships: build and nurture professional relationships founded on unwavering trust and mutual respect, being a first-choice energy efficiency partner for your customers
Continuous growth and curious mindset: Proactively identify new savings opportunities to drive both short and long-term work and build a sales funnel for sustained growth
Drive results autonomously while thriving in a collaborative environment: Play a supporting role in managing a small group customer base and integrate into, and support broader Team to achieve personal and collective objectives

What we offer

Hybrid Work Model: in-Office (Monday, Tuesday & Thursday) Remote (Wednesday & Friday)

Operations Support Rep II

University of Rochester

Location:
United States of America , Rochester

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

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