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We’re looking for a highly organised and proactive Operations Support Officer to join our Hospitality & Tourism team. This is a key operational role responsible for coordinating administration, reporting, financial data processes, and customer engagement to ensure the smooth running of the business. You’ll work closely with operational leaders across hospitality, retail, tourism, and farm based experiences, supporting both day-to-day operations and commercial outcomes.
Job Responsibility:
Coordinating operational administration, systems, and documentation
Preparing and maintaining weekly and monthly reporting
Managing financial data processes, including invoicing accuracy and tracking
Maintaining workforce and operational data to support planning and decisions
Managing and updating digital platforms, bookings, and website content
Supporting customer enquiries, bookings, and commercial opportunities
Assisting with compliance, audits (e.g. HACCP), and safety documentation
Identifying and implementing process improvements
Leading and supporting a small team, including supported employees
Requirements:
Experience in administration, operations support, or business coordination
Strong attention to detail with confidence managing data and financial processes
Highly organised with the ability to manage multiple priorities
Confident with systems, reporting tools, and Microsoft Office
Strong communication skills and customer focus
Nice to have:
Experience supporting or leading small teams
Experience in hospitality, tourism or similar environments
What we offer:
Salary Packaging: Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free
Fitness Passport: Access to subsidised Gym membership
Employee Assistance Program: Free confidential service including Money Assist, Legal Assist, Family Assist and Nutrition/Lifestyle Assist
Discounted Health Insurance: Access to a range of discounted health and wellness services through Bupa
Recognition & Rewards: Recognition for your hard work through BRAVE Reviews and our annual BRAVE Awards night
Job Satisfaction: Through making a real difference in peoples’ lives within a values-driven organisation