Operations Support Officer, CSIRO

CSIRO

Location:
Australia, All major Australian capital cities

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

96811.00 - 109527.00 AUD / Year

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Job Description:

The Operations Support Officer plays a key role in maintaining the stability, security and performance of DMA's software platforms. This role is responsible for managing deployments, routine maintenance and day-to-day operations, whilst contributing to product enhancements and new feature delivery. Acting as the primary escalation point for troubleshooting and incident response, you will work closely with IT specialists across database administration, cyber security, web hosting and infrastructure.

Job Responsibility:

Maintain stability, security and performance of DMA's software platforms
Manage deployments, maintenance, troubleshooting and incident response
Collaborate with IT and project teams to deliver system and service improvements
Support the deployment, maintenance, and monitoring of DMA's core applications and infrastructure
Manage production deployments using continuous integration and release tools
Install, configure, and maintain application monitoring solutions
Monitor and triage incoming support requests, escalating or resolving as appropriate
Act as the primary escalation point for troubleshooting and leading responses to major incidents and Cyber Security vulnerability scanning tooling
Contribute to product enhancements and feature delivery by providing operational input and assisting with testing, configuration, and deployment
Provide clear and timely communication to clients, stakeholders, and team members regarding progress, issues, and expectations
Collaborate closely with specialist enterprise IT groups to ensure DMA platforms are stable, secure, and well-integrated

Requirements:

Relevant tertiary qualifications in IT or equivalent relevant work experience
Understanding of ITIL practices or equivalent service management frameworks
Experience administering Linux or Windows server environments and supporting enterprise applications, including monitoring, maintenance, deployments, and troubleshooting
Demonstrated experience with containerisation and cloud platforms (e.g., Docker, Kubernetes, AWS, Azure)
Strong experience with incident and problem management, including acting as an escalation point for major incidents and severity issues
Demonstrated ability to assess, analyse and resolve operational issues, and provide clear technical advice to team members, management, and clients
Excellent communication skills, with the ability to collaborate across multi-disciplinary project teams and liaise effectively with enterprise IT groups (DBA, Cyber Security, Web Hosting, etc.)

Nice to have:

Experience using continuous integration/deployment tools to support production releases
Knowledge of database technologies and SQL for operational support and troubleshooting
Familiarity with application monitoring and alerting tools (e.g., Nagios, Splunk, or equivalent)
Experience working in an Agile environment, including the use of JIRA (tasks) and Confluence (documentation/wiki)
Appreciation of research data management principles and the role of enterprise applications in supporting scientific outcomes

What we offer:

Up to 15.4% superannuation
Flexible working arrangements
Values-based leadership
Collaborative work environment

Additional Information:

Job Posted:
October 21, 2025

Expiration:
November 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Operations Support Officer