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Operations Support Officer

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Birkbeck University of London

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Location:
United Kingdom , London

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Contract Type:
Employment contract

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Salary:

31234.00 - 34827.00 GBP / Year

Job Description:

As Operations Support Officer, you will be heart of our operations - allocating and managing jobs for our skilled trade technicians, ensuring swift and effective responses across campus. You’ll also play a key part in issuing purchase orders, helping us deliver high-quality services efficiently and on budget. As part of the team that manages key services such as maintenance, security, cleaning, portering, and the post-room, you will be the first point of contact for day-to-day enquiries. You’ll help ensure service requests are efficiently logged, tracked, and followed up, while also supporting financial and administrative processes behind the scenes.

Job Responsibility:

  • Act as the first point of contact for maintenance, security, cleaning, and other services
  • Support the operation of helpdesk and job management systems
  • Provide administrative assistance for scheduling and resource prioritisation
  • Raise purchase orders, liaise with suppliers and maintain accurate procurement and financial records
  • Assist with contractor compliance and health and safety requirements

Requirements:

  • Excellent customer service and multitasking abilities
  • Proficient in Microsoft Office, especially Excel
  • Strong organisational and communication skills
  • Experience in a helpdesk or customer-focused environment is desirable

Nice to have:

Experience in a helpdesk or customer-focused environment is desirable

What we offer:
  • a competitive salary and pension scheme
  • 31 days paid leave
  • flexible, hybrid working arrangements
  • generous benefits in the HE sector

Additional Information:

Job Posted:
March 26, 2026

Expiration:
April 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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