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Aurizon is seeking a proactive and customer-focused Operations Support Officer to join our team. In this role, you will act as the key interface between terminal operations and customers, ensuring seamless communication and coordination of operational and logistical enquiries.
Job Responsibility
Build and maintain strong relationships with stakeholders at an operational level to identify opportunities for service improvement
Prepare, review and coordinate daily and weekly operational and customer performance meetings
Monitor and maintain a strong understanding of operational service levels to meet business requirements
Support revenue protection by reviewing systems to ensure complete and accurate billing data
Analyse operational data to identify trends, improve productivity, and optimise capacity utilisation
Coordinate timely responses to operational and logistical enquiries to ensure high levels of customer satisfaction
Requirements
Relevant tertiary qualifications or minimum 2 years’ experience in a similar operational, logistics, or customer-facing role
Demonstrated ability to build and maintain strong customer relationships
Strong analytical skills with the ability to interpret data and identify opportunities for improvement
Excellent written and verbal communication skills
Highly developed interpersonal skills with the ability to influence and collaborate across teams
What we offer
Development and growth opportunities
Access to mentoring and development programs
Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands