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We are looking to recruit an experienced Operational Support Manager to ensure operational requirements and service level agreements are met through all aspects of the contract. The ideal candidate will have a background of management and customer service experience and a thorough understanding of contract processes.
Job Responsibility:
Assist the Contract Manager in the delivery of the contract with operational responsibility
Monitor budget and contract spend, ensuring effective cost control
Deliver a professional standard of administration for the contract, generating reports, analysing data, payroll, and HR responsibilities
Deploy CEOs and manage staff on a day-to-day basis
Open and close the base
Arrange and manage the beats & shift patterns for staff
Set objectives, conduct appraisals, and identify training needs for operational staff
Identify and assist in the development of new business
Requirements:
3 years minimum management experience at Team Leader or equivalent level
Operationally minded with experience in client facing roles
Excellent people management skills including coaching, training, and recruiting
Experience of cost control, budgets, monitoring KPIs and preparation of reports