Operations Support Manager

• Act as a key onsite presence at Dublin North Wall Quay, working closely with approved vendors
• Ensure compliance with Health & Safety, Environmental, Risk and Third-Party programmes
• Monitor service levels and KPIs, driving continuous improvement and cost-effective delivery
• Support vendor invoicing, billing and financial processes
• Support delivery of 5* colleague and client services at Waterfront South Central (WSC)
• Supervise task timelines and coordinate stakeholder engagement
• Partner with UK project leads to ensure best practice alignment across locations
• Provide support for the London Canary Wharf mobilisation and other cluster projects, including Belfast, as required
• Develop strong working relationships with key support functions including Finance, Global Sourcing, Security and Real Estate Services
• Monitor progress of agreed actions across divisions and ensure stakeholders remain informed of developments
• Collaborate with Events and Marketing teams to deliver exceptional bespoke in-house events
• Build knowledge of Event Management Software (EMS) and Virtual EMS to support front-line reception teams
• Act as a liaison with global software teams to resolve time-sensitive support queries
• Maintain and optimise operational process libraries across services
• Support management of online content across divisional platforms and internal communications tools
• Provide diary management and administrative support to the UK, Europe & MEA leadership team
• Prepare presentations, briefing papers and project documentation
• Coordinate feedback groups and support implementation of action plans
• Foster a culture of innovation, engagement and continuous improvement

• Proven operational management experience within a demanding corporate setting
• Experience managing external soft service suppliers and understanding commercial service delivery
• Strong project coordination skills with the ability to manage multiple priorities
• Confidence influencing at all levels, with diplomacy and professionalism
• Analytical and organisational strength, with sound judgement and decision-making skills
• A genuine passion for exceptional service and continuous improvement
• A collaborative mindset and the ability to build strong cross-functional relationships
• Flexibility to travel to London and Belfast to support mobilisation and cluster requirements

A higher education background is desirable

• Broad exposure within a leading global corporate environment
• Genuine scope for growth across the wider cluster network
• Commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive