Operations Support Manager Job at Manufacturing Technology Centre (Coventry or Oxford)

Job Description

We have a fantastic opportunity for an Operations Support Manager to join out MTC Training business. MTC Training, part of the Manufacturing Technology Centre (MTC), is seeking an organised, proactive and highly collaborative Operations Support Manager to support our three core training areas and act as the key operational link between internal teams, MTC’s enabling (group support) functions, and our external stakeholders such as landlords and tenants. You’ll work closely with the Managing Director, Directors and colleagues across MTC Training to support excellent outcomes for stakeholders. The position may also involve leading projects across the business, so you will need to be a self‑starter who is dynamic, flexible, resilient and committed to our people, our customers and our purpose. This role operates across all our current training locations as well as any future sites. You’ll help colleagues deliver effectively, efficiently, on time and within budget by overseeing the flow of information and ensuring activities are properly connected without becoming involved in technical detail.

Job Responsibility

Liaise regularly with MTC enabling functions to ensure smooth and efficient supporting operations
Oversee relationships and contract compliance with landlords, tenants and key stakeholders, acting as the primary point of contact for tenancy matters
Define, monitor and report on operational KPIs aligned to business strategy
Co‑ordinate and regularly review the operational risk register
Drive Continuous Improvement (CI) activity, standardising good practice and optimising processes across all sites
Build strong working relationships with internal and external stakeholders
Act as the conduit for information flow and feedback between MTC Training, enabling functions and stakeholders
Support business continuity and incident response planning
Oversee the day‑to‑day operational use of training centres, ensuring facilities are maintained to a high standard
Lead and deliver operational projects when appropriate
Work with enabling function representatives based at MTC Training locations to ensure high service levels for colleagues

Requirements

Proven experience in a similar role
Excellent leadership and collaboration skills
Ability to flex style to bring the best out of people
High energy, strong work ethic, resilience, positive approach, passion for improvement
Self-starter confident in making decisions
Strong communication, relationship management and stakeholder engagement capabilities
Strong contract and supplier management skills
Proven ability to manage multiple priorities and projects effectively
Works well through collaboration and influence
Enjoys being part of a team
Ethical, with high integrity, supportive of equity and inclusion, able to maintain confidentiality
Ideally, experience working within a learning environment with an understanding of safeguarding responsibilities
Proven experience in multi-site operational roles, including opening new facilities, ideally within training or education
Broad understanding of business-critical operations and strong business acumen
Excellent relationship management experience with landlords, tenants, contractors and stakeholders
Experience working with multiple stakeholders with differing priorities
Experience negotiating and managing leases, commercial agreements, Heads of Terms and contracts
Strong problem-solving skills
Experience working collaboratively with group functions on problem resolution, service improvements, compliance and organisational objectives
Knowledge of Health & Safety legislation and operational risk management
Understanding of budgets and how to build them to support required services
Minimum Level 4 qualification (HNC, HND, Diploma, etc.)
Project management experience
Relevant operational experience

Nice to have

Experience working within a learning environment with an understanding of safeguarding responsibilities
CILT (UK) – IOM Level 5 Diploma in Operations Management for the Service Environment
Bachelor’s degree in Operations Management

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Operations Support Manager

Job Description

Job Responsibility

Requirements

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