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Parking Network B.V. Logo Parking Network B.V. · Logistics

Operations Support Manager

United Kingdom, Barnet Employment contract 37000.00 GBP / Year · Job Posted June 28, 2026
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Job Description

We’re looking for an experienced and community-focused Operations Support Manager to play a central role in supporting the delivery of our parking enforcement operations across Barnet. This is a fast-paced, hands-on role focused on driving operational excellence, ensuring contractual compliance, and supporting our frontline teams to deliver safer neighbourhoods.

Job Responsibility

  • Supporting the Assistant Contract Manager in the smooth and compliant delivery of the contract
  • Leading, motivating and developing a team of Supervisors
  • Managing employee relations, performance, absence and disciplinary processes
  • Monitoring KPIs and service delivery standards, identifying trends and implementing remedial action
  • Producing performance reports and analysing operational data to drive improvement
  • Managing deployment of resources to ensure contractual coverage and effectiveness
  • Monitoring budgets and controlling operational spend (payroll, uniform, supplies, etc.)
  • Ensuring health & safety and quality standards are maintained in line with contractual and ISO requirements
  • Identifying opportunities for service improvement and business development within the contract
  • Working closely with residents, local businesses, councillors and the Metropolitan Police to support safer neighbourhood initiatives

Requirements

  • Minimum 12 months’ recent management experience at Team Manager level (or equivalent) managing Supervisors or similar roles
  • Strong people-management skills
  • Experience handling performance management and disciplinary processes
  • Proven experience monitoring KPIs and producing reports
  • Ability to collect, interpret and analyse data to inform decision-making
  • Confident communicator with experience presenting to management level
  • Experience in a client-facing environment
  • Good working knowledge of MS Office
  • Full, clean UK driving licence

What we offer

  • Leadership role with real community impact
  • Opportunity to influence performance, culture and service delivery
  • Supportive management team with development opportunities
  • Competitive salary
  • Flexible working approach
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